{"id":447380,"url":"\/delivery-returns-and-all-legal-info\/","layout":"standard","version":"2025-02-17T19:08:30.000000Z","blocks":[{"id":4154896,"type":"slideshow","published":1,"size":{"x":12,"y":0},"order":0,"items":[{"id":4154897,"type":"banner","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"title":{"id":98421818,"value":null},"copy":{"id":98421819,"value":null},"titleColor":{"id":98421820,"value":"#{banner.title.color}"},"titleBackground":{"id":98421821,"value":"#{banner.title.background.color}"},"copyColor":{"id":98421822,"value":"#{banner.copy.color}"},"copyBackground":{"id":98421823,"value":"#{banner.copy.background.color}"},"contentWidth":{"id":98421824,"value":"95%"},"textShadow":{"id":98421825,"value":"#{banner.text.shadow}"},"buttonBorderRadius":{"id":98421827,"value":"#{button.border.radius}"},"buttonBackgroundColor":{"id":98421828,"value":"#{button.primary.color}"},"buttonStyle":{"id":98421829,"value":"secondary"},"buttonSize":{"id":98421830,"value":"standard"},"overlayOpacity":{"id":98421831,"value":"0.15"},"overlayColourStart":{"id":98421832,"value":"#000000"},"overlayColourEnd":{"id":98421833,"value":"#000000"},"overlayDirection":{"id":98421834,"value":"90"},"image":{"id":98421835,"value":"{\"src\":\"https:\\\/\\\/images.podos.io\\\/mskvwdsbpjvnstqwmrknhwv3qjongrv4j0ywknlvb33ehepd.jpeg.jpg?w=auto&h=auto\",\"alt\":\"\"}"},"video":{"id":98421836,"value":null},"videoThumbnail":{"id":98421837,"value":null},"media":{"id":98421838,"value":"image"},"align":{"id":98421839,"value":"center"},"verticalAlignment":{"id":98421840,"value":"center"},"font":{"id":98421841,"value":"#{heading1.font}"},"actions":{"id":98421842,"value":"[{\"text\":\"\",\"href\":\"#\"},{\"text\":\"\",\"href\":\"#\"}]"},"padding":{"id":98421844,"value":"6"},"fullWidth":{"id":98421845,"value":"1"},"fullBackgroundColor":{"id":98421846,"value":"#{banner.fullBackground.color}"},"published":{"id":98421847,"value":"1"},"conditions":{"id":98421848,"value":"[]"},"type":{"id":98423070,"value":"standard"},"borderRadius":{"id":98423071,"value":"0px"},"template":{"id":98423072,"value":"slide"}}},{"id":4154898,"type":"banner","published":1,"size":{"x":12,"y":0},"order":1,"items":[],"properties":{"title":{"id":98421850,"value":null},"copy":{"id":98421851,"value":null},"titleColor":{"id":98421852,"value":"#{banner.title.color}"},"titleBackground":{"id":98421853,"value":"#{banner.title.background.color}"},"copyColor":{"id":98421854,"value":"#{banner.copy.color}"},"copyBackground":{"id":98421855,"value":"#{banner.copy.background.color}"},"contentWidth":{"id":98421856,"value":"95%"},"textShadow":{"id":98421857,"value":"#{banner.text.shadow}"},"buttonBorderRadius":{"id":98421859,"value":"#{button.border.radius}"},"buttonBackgroundColor":{"id":98421860,"value":"#{button.primary.color}"},"buttonStyle":{"id":98421861,"value":"secondary"},"buttonSize":{"id":98421862,"value":"standard"},"overlayOpacity":{"id":98421863,"value":"0.15"},"overlayColourStart":{"id":98421864,"value":"#000000"},"overlayColourEnd":{"id":98421865,"value":"#000000"},"overlayDirection":{"id":98421866,"value":"90"},"image":{"id":98421867,"value":"{\"src\":\"https:\\\/\\\/images.podos.io\\\/bg0vbtsaw66xcek5uzfutidjrkuvpwfrua1ayi66ay0ekfm8.png.png?w=auto&h=auto\",\"alt\":\"\"}"},"video":{"id":98421868,"value":null},"videoThumbnail":{"id":98421869,"value":null},"media":{"id":98421870,"value":"image"},"align":{"id":98421871,"value":"center"},"verticalAlignment":{"id":98421872,"value":"center"},"font":{"id":98421873,"value":"#{heading1.font}"},"actions":{"id":98421874,"value":"[{\"text\":\"Men\",\"href\":\"#\"},{\"text\":\"Women\",\"href\":\"#\"}]"},"padding":{"id":98421876,"value":"6"},"fullWidth":{"id":98421877,"value":"1"},"fullBackgroundColor":{"id":98421878,"value":"#{banner.fullBackground.color}"},"published":{"id":98421879,"value":"1"},"conditions":{"id":98421880,"value":"[]"},"type":{"id":98423073,"value":"standard"},"borderRadius":{"id":98423074,"value":"0px"},"template":{"id":98423075,"value":"slide"}}},{"id":4154899,"type":"banner","published":1,"size":{"x":12,"y":0},"order":2,"items":[],"properties":{"type":{"id":98421881,"value":"standard"},"title":{"id":98421882,"value":null},"copy":{"id":98421883,"value":null},"titleColor":{"id":98421884,"value":"#{banner.title.color}"},"titleBackground":{"id":98421885,"value":"#{banner.title.background.color}"},"copyColor":{"id":98421886,"value":"#{banner.copy.color}"},"copyBackground":{"id":98421887,"value":"#{banner.copy.background.color}"},"contentWidth":{"id":98421888,"value":"95%"},"textShadow":{"id":98421889,"value":"#{banner.text.shadow}"},"borderRadius":{"id":98421890,"value":"0px"},"buttonBorderRadius":{"id":98421891,"value":"#{button.border.radius}"},"buttonBackgroundColor":{"id":98421892,"value":"#{button.primary.color}"},"buttonStyle":{"id":98421893,"value":"secondary"},"buttonSize":{"id":98421894,"value":"standard"},"overlayOpacity":{"id":98421895,"value":"0.15"},"overlayColourStart":{"id":98421896,"v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style=\"text-align:center;\">Delivery, returns, website terms of use and Terms Of Sale<\/h3><p style=\"text-align:center;\"><a target=\"_blank\" href=\"https:\/\/burninginnovations.co.uk\/help\/group\/delivery\" rel=\"noreferrer noopener\"><u>for all delivery information see info below<\/u><\/a><\/p><p style=\"text-align:center;\">For all Return questions and information please see below and also this link <a target=\"_blank\" href=\"https:\/\/burninginnovations.co.uk\/help\/how-do-i-return-my-order\/\" rel=\"noreferrer noopener\"><u>Returns<\/u><\/a><\/p><p style=\"text-align:center;\">The website terms of use can be found at this link <a target=\"_blank\" href=\"https:\/\/burninginnovations.co.uk\/terms-of-use\/\" rel=\"noreferrer noopener\"><u>Website terms of Use<\/u><\/a><\/p><p style=\"text-align:center;\">Terms of Sale can be found <a target=\"_blank\" href=\"https:\/\/burninginnovations.co.uk\/terms-of-sale\/\" rel=\"noreferrer noopener\"><u>here<\/u><\/a><\/p><p style=\"text-align:center;\">A link to all this information can also be found in our footer page.<\/p><p style=\"text-align:center;\"><strong>We outsource all our Products on this website to Teemills, in the Uk.<\/strong><\/p>"},"borderRadius":{"id":98421914,"value":"#{text.border.radius}"},"textColor":{"id":98421915,"value":"#{text.color}"},"backgroundColour":{"id":98421916,"value":"#0000"},"truncateHeight":{"id":98421917,"value":null},"padding":{"id":98421919,"value":"6"},"fullWidth":{"id":98421920,"value":"0"},"fullBackgroundColor":{"id":98421921,"value":"#{text.fullBackground.color}"},"published":{"id":98421922,"value":"1"},"conditions":{"id":98421923,"value":"[]"},"template":{"id":98423077,"value":"text"}}},{"id":4154901,"type":"row","published":1,"size":{"x":12,"y":0},"order":4,"items":[{"id":4154902,"type":"pod","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"title":{"id":98421937,"value":null},"copy":{"id":98421938,"value":null},"media":{"id":98421939,"value":"image"},"image":{"id":98421940,"value":"{\"src\":\"https:\\\/\\\/images.podos.io\\\/j8kjhnbrjd09xymuun2pwyvoxnxko3zt9lka2llgttax0y3l.jpeg.jpg?w=auto&h=auto\",\"alt\":\"\"}"},"video":{"id":98421941,"value":null},"autoplayInBackground":{"id":98421942,"value":"1"},"titleSize":{"id":98421943,"value":"1"},"overlay":{"id":98421944,"value":"1"},"href":{"id":98421945,"value":null},"borderRadius":{"id":98421946,"value":"#{image.border.radius}"},"overlayOpacity":{"id":98421947,"value":"0"},"overlayColors":{"id":98421948,"value":null},"overlayDirection":{"id":98421949,"value":"90"},"template":{"id":98421950,"value":"pod"},"padding":{"id":98421951,"value":"6"},"fullWidth":{"id":98421952,"value":"0"},"fullBackgroundColor":{"id":98421953,"value":"#fff0"},"published":{"id":98421954,"value":"1"},"conditions":{"id":98421955,"value":"[]"},"ratio":{"id":98421956,"value":"short"}}},{"id":4154903,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":1,"items":[],"properties":{"padding":{"id":98421957,"value":"2"},"html":{"id":98421958,"value":"<p><strong>What Size should i Order<\/strong><\/p><p>To ensure the best fit, we recommend checking the sizing chart provided on each product page. The chart correlates measurements with specific sizes, helping you find the right fit.<\/p><p>We operate a free exchange policy (free returns address on UK orders) should you need to swap your item for another size. <em>Please note, for EU\/International orders, you\u2019ll need to pay to send any items back.<\/em><\/p><p>If you\u2019re still unsure, please use the contact form to get in touch with our support team.<\/p>"},"textColor":{"id":98421959,"value":"#{feature.text.color}"}}}],"properties":{"direction":{"id":98421924,"value":"column"},"icon":{"id":98421925,"value":null},"title":{"id":98421926,"value":"Sizing"},"textColor":{"id":98421927,"value":"#{feature.text.color}"},"backgroundColor":{"id":98421928,"value":"#{feature.background.color}"},"buttonText":{"id":98421929,"value":null},"copy":{"id":98421930,"value":"<p><strong>What Size should i Order<\/strong><\/p><p>To ensure the best fit, we recommend checking the sizing chart provided on each product page. The chart correlates measurements with specific sizes, helping you find the right fit.<\/p><p style=\"text-align: start\">We operate a free exchange policy (free returns address on UK orders) should you need to swap your item for another size. <em>Please note, for EU\/International orders, you\u2019ll need to pay to send any items back.<\/em><\/p><p style=\"text-align: start\">If you\u2019re still unsure, please use the contact form to get in touch with our support team.<\/p>"},"template":{"id":98421931,"value":"feature"},"padding":{"id":98421932,"value":"6"},"fullWidth":{"id":98421933,"value":"0"},"fullBackgroundColor":{"id":98421934,"value":"#{feature.fullBackground.color}"},"published":{"id":98421935,"value":"1"},"conditions":{"id":98421936,"value":"[]"}}},{"id":4154904,"type":"row","published":1,"size":{"x":12,"y":0},"order":5,"items":[{"id":4154905,"type":"pod","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"title":{"id":98421973,"value":null},"copy":{"id":98421974,"value":null},"media":{"id":98421975,"value":"image"},"image":{"id":98421976,"value":"{\"src\":\"https:\\\/\\\/images.podos.io\\\/vzkoxconhcc3n9sgkpcyihiiwr6jfk7utzymdbub2jpwe5rm.jpeg.jpg?w=auto&h=auto\",\"alt\":\"\"}"},"video":{"id":98421977,"value":null},"autoplayInBackground":{"id":98421978,"value":"1"},"titleSize":{"id":98421979,"value":"1"},"overlay":{"id":98421980,"value":"1"},"href":{"id":98421981,"value":null},"borderRadius":{"id":98421982,"value":"#{image.border.radius}"},"overlayOpacity":{"id":98421983,"value":"0"},"overlayColors":{"id":98421984,"value":null},"overlayDirection":{"id":98421985,"value":"90"},"template":{"id":98421986,"value":"pod"},"padding":{"id":98421987,"value":"6"},"fullWidth":{"id":98421988,"value":"0"},"fullBackgroundColor":{"id":98421989,"value":"#fff0"},"published":{"id":98421990,"value":"1"},"conditions":{"id":98421991,"value":"[]"},"ratio":{"id":98421992,"value":"square"}}},{"id":4154906,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":1,"items":[],"properties":{"padding":{"id":98421993,"value":"2"},"html":{"id":98421994,"value":"<h2><strong>Privacy Policy<\/strong><\/h2><p>This store is powered by and hosted using software from Teemill Tech Ltd, a certified organic company registered in the UK (\u201c<strong>Teemill<\/strong>\u201d). We at Teemill are thoroughly committed to protecting the privacy of customers, site visitors and partners. This policy explains how we use the personal information we collect from you, including our collection and use of personal information for all visitors, customers, store operators and business partners regarding all of our online operations, including those via\u00a0<a target=\"_blank\" href=\"http:\/\/burninginnovations.co.uk\" rel=\"noreferrer noopener\">burninginnovations.co.uk<\/a>.<\/p><p><\/p><p><strong>1. When do we collect your personal data?<\/strong><\/p><ul><li><p>We collect your personal information when you:<\/p><\/li><li><p>Visit any of our websites and order products and services.<\/p><\/li><li><p>Set up and operate a Teemill Store.<\/p><\/li><li><p>Create an account with us.<\/p><\/li><li><p>Sign up to receive promotional content, e.g. E-mail newsletters or offers by post<\/p><\/li><li><p>Engage with us on social media.<\/p><\/li><li><p>Download or install one of our apps.<\/p><\/li><li><p>Contact us by any means with questions, feedback, requests, complaints etc.<\/p><\/li><li><p>Enter prize draws or competitions.<\/p><\/li><li><p>Choose to complete a surveys we send you.<\/p><\/li><li><p>Comment on or review our products and services.<\/p><\/li><\/ul><p><\/p><p><strong>2. What personal information do we collect?<\/strong><\/p><p>The personal information we collect includes names, E-mail addresses, billing and delivery addresses, telephone numbers, genders, ages, product selections and preferences, order numbers, billing information, payment details, shopping preferences, referring website Uniform Resource Locators (\"URLs\"), Internet Protocol (\"IP\") addresses (which identify the specific computer or device you are using), comments \/ feedback \/ reviews, webpage usage, social media profiles.<\/p><p>We also collect:<\/p><ul><li><p>Details of your interactions with us by phone, online or by using one of our apps, such as details of any comments, requests or complaints you make, purchases you made, items viewed or added to your basket, products you show interest in, web pages you visit and how and when you contact us.<\/p><\/li><li><p>When required by the law: Copies of documents such as a passport or driver's licence provided to us to prove age or identity which includes details as to name, address, date of birth, gender, nationality and facial image.<\/p><\/li><\/ul><p><\/p><p><strong>3. How do we use the personal data we collect?<\/strong><\/p><p>We use personal data to fulfil product orders, perform our service contracts, enable order status tracking, and to send relevant promotional content which we think you'll love, via email, text or post. We collect personal information in a few ways, some information you provide directly to us and others we may get from your device, depending on how you have configured your device settings.<\/p><p>When our customers order one of our products or services we collect and maintain their name, e-mail addresses, billing addresses, delivery addresses, telephone numbers, product selections, order numbers, payment details via our website. We collect IP addresses and other data to support our market research and understand the interests of our visitors. For example we use IPs to monitor the level of activity of different user groups on our site (how many people are on the site, which pages are their favourites and which countries we get the most traffic from etc.) and where relevant, we will send you marketing content related to your purchases.<\/p><p>All of this supports us in our work to improve our products and services. For example, if we learn that we have lots of Spanish friends, we will know to translate our site into Spanish as a way to better serve them. Or if we learn that our customers need certain sizes such as small, we can personalise our sites for them so they can easily see the products that are available in small.<\/p><p>If you wish to change how we use your data including opting out of receiving promotional content, you can easily do this as explained in the \u2018What are my rights?\u2019 section below.<\/p><p><\/p><p><strong>4. Why do we use the personal information we collect?<\/strong><\/p><p>Our primary goal in collecting personal information is to provide our visitors a quality, personalised experience and to improve the way we design and offer new products such as to project trends and optimise product development.<\/p><p>We use the personal information we collect on the basis of our legitimate interests and our need to process product orders and perform the services under our contracts, particularly to:<\/p><p>Process any orders and payments that you make by using our websites, apps or in store.<\/p><p>Respond to your queries, refund requests and complaints, and to keep a records of these to inform any future communication with us and to demonstrate how we communicated with you. We do this as required by our contractual and legal obligations to you, and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.<\/p><p>Protect our business and your account from illegal activities, such as maintaining security safeguards on your account and monitoring your browsing activity to identify and resolve problems.<\/p><p>Send you relevant, personalised communications by email, text and post in relation to updates, offers, services and products. We\u2019ll do this on the basis of our legitimate business interest. You are free to opt out of hearing from us by post at any time, and you can easily do this as explained in the \u2018What are my rights?\u2019 section below.<\/p><p>Display the most interesting content to you on our websites or apps, we\u2019ll use data we hold about your favourite brands or products and so on. We do so on the basis of your consent to receive app notifications and\/or for our website to place cookies or similar technology on your device.<\/p><p>Administer any of our prize draws or competitions which you enter.<\/p><p>To develop, test and improve the systems, services and products we provide to you.<\/p><p>Comply with our contractual or legal obligations to share data with law enforcement.<\/p><p>Send you survey and feedback requests to help improve and make our products or services more relevant to you.<\/p><p><\/p><p><strong>5. How does the law protect your privacy?<\/strong><\/p><p>Beyond our commitments as explained in this Privacy Policy, your privacy is also protected by law. Here\u2019s how that works.<\/p><p>Data Protection laws allow us to use personal information only if we have a proper reason for doing so. The proper reasons the law permits are when we:<\/p><p>Have received your consent, or<\/p><p>Need to fulfil our contracts, or<\/p><p>Need to fulfil our legal duties, or<\/p><p>Have a legitimate interest that the law recognises.<\/p><p>This list shows all the ways that we may use your personal information, and the reasons we rely on in doing so. It also explains the legitimate interests when that applies.<\/p><p><strong>Why We Use Your Personal Data:<\/strong><\/p><ul><li><p>To sell, deliver, and enable returns, and support purchases of our products and services.<\/p><\/li><li><p>To set up and maintain Teemill Stores.<\/p><\/li><li><p>To give quotes for possible new purchases.<\/p><\/li><li><p>To manage our relationship with you or your business.<\/p><\/li><li><p>To develop and manage our brands, products and services.<\/p><\/li><li><p>To develop new ways to meet our customers\u2019 needs. and to grow our business.<\/p><\/li><li><p>To develop and carry out marketing activities.<\/p><\/li><li><p>To study how our customers use products and services. from us and other organisations.<\/p><\/li><li><p>To provide advice or guidance about our products and services.<\/p><\/li><\/ul><p><strong>Our Reasons:<\/strong><\/p><ul><li><p>Fulfilling contracts<\/p><\/li><li><p>Our legal duty<\/p><\/li><li><p>Legitimate Interests<\/p><\/li><\/ul><p><strong>Our Legitimate Interests:<\/strong><\/p><ul><li><p>Working out which of our products and services may interest you, and improving them.<\/p><\/li><li><p>Telling you about our new products, services and improvements.<\/p><\/li><li><p>Maintaining and updating records.<\/p><\/li><li><p>Defining types of customers for new products or services.<\/p><\/li><li><p>Being efficient about how we fulfil our legal duties.<\/p><\/li><\/ul><p><\/p><p><strong>6. How do we protect your personal data?<\/strong><\/p><p>We continuously work to treat your data with the greatest care and to take all appropriate steps to protect it.<\/p><p>We build our systems with Privacy by Design principles in mind, and do not store card details or sensitive personal information on our servers. The customer data we do collect is stored in a password protected area and protected against unauthorised access by physical and technical security measures. Data is stored on a secure server which has anti-hacking security measures in place. Personal profile data is stored in a password protected database on this server, which is itself protected with access permissions. User passwords are encrypted with modern non-reversible encryption methods. Transactions take place over a secure encrypted connection. Server software and security updates are installed automatically at a data centre run by insured hosting professionals and further organisational and technical measures are in place as part of our comprehensive digital security policy.<\/p><p><\/p><p><strong>7. Who do we share your personal data with?<\/strong><\/p><p>We do not sell, rent or trade any personal information.<\/p><p>We need to provide certain information to certain trusted third parties who assist us in providing our products and services and developing our markets. For example, we use third party service providers to enable payment, and other business services we cannot perform internally, such as fraud detection, analysis, manufacturing &amp; fulfilment,\u00a0while certain Teemill\u00a0\u00a0store owners\u00a0who operate\u00a0a\u00a0Teemill\u00a0store may reasonably require the ability to process your order data to perform\u00a0a\u00a0contract\u00a0that you may have entered into with Teemill. Whenever we transfer personal information to third parties, we only provide the information they need to perform their services, and they are only permitted by contract to use the data for the purposes\u00a0set out in this privacy policy.<\/p><p>If any police force, regulatory body or other public authority lawfully requests us to provide personal information we may comply with that request without being obliged to inform you.<\/p><p><\/p><p><strong>8. What are your rights regarding your personal information?<\/strong><\/p><p><strong>You have the right to request:<\/strong><\/p><ul><li><p>Confirmation of our processing, access to or correction of the personal data we hold about you.<\/p><ul><li><p>If you have a user account with us, you may confirm our processing, and access, update or correct your personal information by accessing and amending your profile entries in your user account dashboard.<\/p><\/li><li><p>You can also ask us to confirm our processing of or provide you a copy of your information by contacting our Data Protection Officer at <a target=\"_blank\" href=\"mailto:hello@teemill.com\" rel=\"noreferrer noopener\">hello@teemill.com<\/a>, and to correct or amend information by contacting our Customer Services team at <a target=\"_blank\" href=\"mailto:hello@teemill.com\" rel=\"noreferrer noopener\">hello@teemill.com<\/a>. Please note that for confidentiality and security purposes, before we can provide copies of personal data we will need you to verify your identity. To do this we will need you to send us a signed request to the following address, together with a copy of your driver\u2019s license, passport or other official proof of identity card: Teemill Tech Ltd., Hooke Hill, Freshwater, Isle of Wight,<\/p><p>PO40 9BG.<\/p><\/li><\/ul><\/li><li><p>That we stop using your personal data for marketing or our other legitimate interests.<\/p><ul><li><p>You have the right and ability to opt out of our using of your personal data for some or all of the applicable activity. You can do this by using the link we provide in any marketing communication we send to you, at the bottom of emails, using the link on postcards, or by navigating to communication preferences in your settings when you are logged in.<\/p><\/li><\/ul><\/li><li><p>That we stop using your personal data for any reason for which you have given us your consent.<\/p><ul><li><p>If we are using your information based on your consent, you have the right to change your mind at any time and withdraw that consent. You can do this by using the link we provide in any marketing communication we send to you, at the bottom of emails, using the link on postcards, or by navigating to communication preferences in your settings when you are logged in.<\/p><\/li><\/ul><\/li><li><p>A copy of any information about you that we hold about you at any time, and also to have that information corrected if it is inaccurate.<\/p><\/li><\/ul><ul><li><p>That we delete any personal data we hold about you. You can do this by\u00a0contacting our Customer Services team at <a target=\"_blank\" href=\"mailto:hello@teemill.com\" rel=\"noreferrer noopener\">hello@teemill.com<\/a>. Please note that for confidentiality and security purposes, before we can delete personal data we will need you to verify your identity. To do this we will need you to send us a signed request to the following address, together with a copy of your driver\u2019s license, passport or other official proof of identity card: Teemill Tech Ltd., Hooke Hill, Freshwater, Isle of Wight,\u00a0PO40 9BG.<\/p><\/li><\/ul><p><strong>9. How long do we keep your personal information?<\/strong><\/p><p>By design we minimise the length of time we keep information with end-of-life-cycle algorithms, and we will keep your information for as long as is necessary to provide the services or products we have agreed provide, to carry out any of the purposes set out in this Privacy Policy, and to comply with applicable legislation, and any applicable orders of regulatory bodies or courts.<\/p><p><\/p><p><strong>10. How do we use cookies?<\/strong><\/p><p>A cookie is a small data text file which a Website stores on your device's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. When you use our site we will store cookies on your device in order to facilitate and customise your use of our site.<\/p><p>We use two types of cookies:<\/p><p>Session cookies: These are temporary cookies that remain in the cookie file of your browser until you leave the website, allowing you to carry information across pages of our website and avoid having to re-enter information. They also allow us to compile statistics that enable us to understand how users use our website and to improve the structure of our website (i.e. which items you added to cart, in what colour and what size).<\/p><p>Persistent cookies: These remain in the cookie file of your browser for much longer (though the duration will depend on the lifetime of the specific cookie), and enable us to make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain site security. These cookies are also used to show you relevant\/personalised marketing content or to display targeted advertising and\/or share this data with third parties for the same purpose.<\/p><p>You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. You can easily delete any cookies that have been installed in the cookie folder of your browser. You can find out more about our use of cookies <a target=\"_blank\" href=\"https:\/\/teemill.com\/policy\/cookie-policy\/\" rel=\"noreferrer noopener\">here<\/a>.<\/p><p><\/p><p><strong>11. Contact Us or the Regulator<\/strong><\/p><p>Questions regarding this Policy should be directed to our customer service team. You can contact them at <a target=\"_blank\" href=\"mailto:hello@teemill.com\" rel=\"noreferrer noopener\">hello@teemill.com<\/a> or by post at:<\/p><blockquote><p><em>Teemill Tech Ltd., Hooke Hill, Freshwater Isle of Wight, PO40 9BG.<\/em><\/p><\/blockquote><p>If you feel that we have not properly responded to a request you have made to us regarding our use of your personal data, or that we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner\u2019s Office.<\/p><p>You can contact them by calling 0303 123 1113, or by going online to <a target=\"_blank\" href=\"http:\/\/www.ico.org.uk\/concerns\" rel=\"noreferrer noopener\">www.ico.org.uk\/concerns<\/a>. This opens in a new window. Please that note we can't be responsible for the content of their and other external websites.<\/p><p>If you are based outside the UK, you have the right to make your complaint with the relevant data protection regulator in your country of residence.<\/p><p><\/p><p><strong>12. Privacy Policy Changes<\/strong><\/p><p>We may change, modify, add or remove portions of this Privacy Policy at any time, and any changes will become effective immediately. Any of such changes will be reflected in this online document - so that you will always know what information we gather, how we might use that information and to whom we will disclose it.<\/p><p>\u00a9 Teemill Tech Limited, 2023 all rights reserved.<\/p>"},"textColor":{"id":98421995,"value":"#{feature.text.color}"}}}],"properties":{"direction":{"id":98421960,"value":"column"},"icon":{"id":98421961,"value":null},"title":{"id":98421962,"value":"Privacy Policy"},"textColor":{"id":98421963,"value":"#{feature.text.color}"},"backgroundColor":{"id":98421964,"value":"#{feature.background.color}"},"buttonText":{"id":98421965,"value":null},"copy":{"id":98421966,"value":"<h2 style=\"text-align: start\"><strong>Privacy Policy<\/strong><\/h2><p style=\"text-align: start\">This store is powered by and hosted using software from Teemill Tech Ltd, a certified organic company registered in the UK (\u201c<strong>Teemill<\/strong>\u201d). We at Teemill are thoroughly committed to protecting the privacy of customers, site visitors and partners. This policy explains how we use the personal information we collect from you, including our collection and use of personal information for all visitors, customers, store operators and business partners regarding all of our online operations, including those via&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http:\/\/burninginnovations.co.uk\">burninginnovations.co.uk<\/a>.<\/p><p style=\"text-align: start\"><\/p><p style=\"text-align: start\"><strong>1. When do we collect your personal data?<\/strong><\/p><ul><li><p>We collect your personal information when you:<\/p><\/li><li><p>Visit any of our websites and order products and services.<\/p><\/li><li><p>Set up and operate a Teemill Store.<\/p><\/li><li><p>Create an account with us.<\/p><\/li><li><p>Sign up to receive promotional content, e.g. E-mail newsletters or offers by post<\/p><\/li><li><p>Engage with us on social media.<\/p><\/li><li><p>Download or install one of our apps.<\/p><\/li><li><p>Contact us by any means with questions, feedback, requests, complaints etc.<\/p><\/li><li><p>Enter prize draws or competitions.<\/p><\/li><li><p>Choose to complete a surveys we send you.<\/p><\/li><li><p>Comment on or review our products and services.<\/p><\/li><\/ul><p style=\"text-align: start\"><\/p><p style=\"text-align: start\"><strong>2. What personal information do we collect?<\/strong><\/p><p style=\"text-align: start\">The personal information we collect includes names, E-mail addresses, billing and delivery addresses, telephone numbers, genders, ages, product selections and preferences, order numbers, billing information, payment details, shopping preferences, referring website Uniform Resource Locators (\"URLs\"), Internet Protocol (\"IP\") addresses (which identify the specific computer or device you are using), comments \/ feedback \/ reviews, webpage usage, social media profiles.<\/p><p style=\"text-align: start\">We also collect:<\/p><ul><li><p>Details of your interactions with us by phone, online or by using one of our apps, such as details of any comments, requests or complaints you make, purchases you made, items viewed or added to your basket, products you show interest in, web pages you visit and how and when you contact us.<\/p><\/li><li><p>When required by the law: Copies of documents such as a passport or driver's licence provided to us to prove age or identity which includes details as to name, address, date of birth, gender, nationality and facial image.<\/p><\/li><\/ul><p style=\"text-align: start\"><\/p><p style=\"text-align: start\"><strong>3. How do we use the personal data we collect?<\/strong><\/p><p style=\"text-align: start\">We use personal data to fulfil product orders, perform our service contracts, enable order status tracking, and to send relevant promotional content which we think you'll love, via email, text or post. We collect personal information in a few ways, some information you provide directly to us and others we may get from your device, depending on how you have configured your device settings.<\/p><p style=\"text-align: start\">When our customers order one of our products or services we collect and maintain their name, e-mail addresses, billing addresses, delivery addresses, telephone numbers, product selections, order numbers, payment details via our website. We collect IP addresses and other data to support our market research and understand the interests of our visitors. For example we use IPs to monitor the level of activity of different user groups on our site (how many people are on the site, which pages are their favourites and which countries we get the most traffic from etc.) and where relevant, we will send you marketing content related to your purchases.<\/p><p style=\"text-align: start\">All of this supports us in our work to improve our products and services. For example, if we learn that we have lots of Spanish friends, we will know to translate our site into Spanish as a way to better serve them. Or if we learn that our customers need certain sizes such as small, we can personalise our sites for them so they can easily see the products that are available in small.<\/p><p style=\"text-align: start\">If you wish to change how we use your data including opting out of receiving promotional content, you can easily do this as explained in the \u2018What are my rights?\u2019 section below.<\/p><p style=\"text-align: start\"><\/p><p style=\"text-align: start\"><strong>4. Why do we use the personal information we collect?<\/strong><\/p><p style=\"text-align: start\">Our primary goal in collecting personal information is to provide our visitors a quality, personalised experience and to improve the way we design and offer new products such as to project trends and optimise product development.<\/p><p style=\"text-align: start\">We use the personal information we collect on the basis of our legitimate interests and our need to process product orders and perform the services under our contracts, particularly to:<\/p><p style=\"text-align: start\">Process any orders and payments that you make by using our websites, apps or in store.<\/p><p style=\"text-align: start\">Respond to your queries, refund requests and complaints, and to keep a records of these to inform any future communication with us and to demonstrate how we communicated with you. We do this as required by our contractual and legal obligations to you, and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.<\/p><p style=\"text-align: start\">Protect our business and your account from illegal activities, such as maintaining security safeguards on your account and monitoring your browsing activity to identify and resolve problems.<\/p><p style=\"text-align: start\">Send you relevant, personalised communications by email, text and post in relation to updates, offers, services and products. We\u2019ll do this on the basis of our legitimate business interest. You are free to opt out of hearing from us by post at any time, and you can easily do this as explained in the \u2018What are my rights?\u2019 section below.<\/p><p style=\"text-align: start\">Display the most interesting content to you on our websites or apps, we\u2019ll use data we hold about your favourite brands or products and so on. We do so on the basis of your consent to receive app notifications and\/or for our website to place cookies or similar technology on your device.<\/p><p style=\"text-align: start\">Administer any of our prize draws or competitions which you enter.<\/p><p style=\"text-align: start\">To develop, test and improve the systems, services and products we provide to you.<\/p><p style=\"text-align: start\">Comply with our contractual or legal obligations to share data with law enforcement.<\/p><p style=\"text-align: start\">Send you survey and feedback requests to help improve and make our products or services more relevant to you.<\/p><p style=\"text-align: start\"><\/p><p style=\"text-align: start\"><strong>5. How does the law protect your privacy?<\/strong><\/p><p style=\"text-align: start\">Beyond our commitments as explained in this Privacy Policy, your privacy is also protected by law. Here\u2019s how that works.<\/p><p style=\"text-align: start\">Data Protection laws allow us to use personal information only if we have a proper reason for doing so. The proper reasons the law permits are when we:<\/p><p style=\"text-align: start\">Have received your consent, or<\/p><p style=\"text-align: start\">Need to fulfil our contracts, or<\/p><p style=\"text-align: start\">Need to fulfil our legal duties, or<\/p><p style=\"text-align: start\">Have a legitimate interest that the law recognises.<\/p><p style=\"text-align: start\">This list shows all the ways that we may use your personal information, and the reasons we rely on in doing so. It also explains the legitimate interests when that applies.<\/p><p style=\"text-align: start\"><strong>Why We Use Your Personal Data:<\/strong><\/p><ul><li><p>To sell, deliver, and enable returns, and support purchases of our products and services.<\/p><\/li><li><p>To set up and maintain Teemill Stores.<\/p><\/li><li><p>To give quotes for possible new purchases.<\/p><\/li><li><p>To manage our relationship with you or your business.<\/p><\/li><li><p>To develop and manage our brands, products and services.<\/p><\/li><li><p>To develop new ways to meet our customers\u2019 needs. and to grow our business.<\/p><\/li><li><p>To develop and carry out marketing activities.<\/p><\/li><li><p>To study how our customers use products and services. from us and other organisations.<\/p><\/li><li><p>To provide advice or guidance about our products and services.<\/p><\/li><\/ul><p style=\"text-align: start\"><strong>Our Reasons:<\/strong><\/p><ul><li><p>Fulfilling contracts<\/p><\/li><li><p>Our legal duty<\/p><\/li><li><p>Legitimate Interests<\/p><\/li><\/ul><p style=\"text-align: start\"><strong>Our Legitimate Interests:<\/strong><\/p><ul><li><p>Working out which of our products and services may interest you, and improving them.<\/p><\/li><li><p>Telling you about our new products, services and improvements.<\/p><\/li><li><p>Maintaining and updating records.<\/p><\/li><li><p>Defining types of customers for new products or services.<\/p><\/li><li><p>Being efficient about how we fulfil our legal duties.<\/p><\/li><\/ul><p style=\"text-align: start\"><\/p><p style=\"text-align: start\"><strong>6. How do we protect your personal data?<\/strong><\/p><p style=\"text-align: start\">We continuously work to treat your data with the greatest care and to take all appropriate steps to protect it.<\/p><p style=\"text-align: start\">We build our systems with Privacy by Design principles in mind, and do not store card details or sensitive personal information on our servers. The customer data we do collect is stored in a password protected area and protected against unauthorised access by physical and technical security measures. Data is stored on a secure server which has anti-hacking security measures in place. Personal profile data is stored in a password protected database on this server, which is itself protected with access permissions. User passwords are encrypted with modern non-reversible encryption methods. Transactions take place over a secure encrypted connection. Server software and security updates are installed automatically at a data centre run by insured hosting professionals and further organisational and technical measures are in place as part of our comprehensive digital security policy.<\/p><p style=\"text-align: start\"><\/p><p style=\"text-align: start\"><strong>7. Who do we share your personal data with?<\/strong><\/p><p style=\"text-align: start\">We do not sell, rent or trade any personal information.<\/p><p style=\"text-align: start\">We need to provide certain information to certain trusted third parties who assist us in providing our products and services and developing our markets. For example, we use third party service providers to enable payment, and other business services we cannot perform internally, such as fraud detection, analysis, manufacturing &amp; fulfilment,&nbsp;while certain Teemill&nbsp;&nbsp;store owners&nbsp;who operate&nbsp;a&nbsp;Teemill&nbsp;store may reasonably require the ability to process your order data to perform&nbsp;a&nbsp;contract&nbsp;that you may have entered into with Teemill. Whenever we transfer personal information to third parties, we only provide the information they need to perform their services, and they are only permitted by contract to use the data for the purposes&nbsp;set out in this privacy policy.<\/p><p style=\"text-align: start\">If any police force, regulatory body or other public authority lawfully requests us to provide personal information we may comply with that request without being obliged to inform you.<\/p><p style=\"text-align: start\"><\/p><p style=\"text-align: start\"><strong>8. What are your rights regarding your personal information?<\/strong><\/p><p style=\"text-align: start\"><strong>You have the right to request:<\/strong><\/p><ul><li><p>Confirmation of our processing, access to or correction of the personal data we hold about you.<\/p><ul><li><p>If you have a user account with us, you may confirm our processing, and access, update or correct your personal information by accessing and amending your profile entries in your user account dashboard.<\/p><\/li><li><p>You can also ask us to confirm our processing of or provide you a copy of your information by contacting our Data Protection Officer at <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"mailto:hello@teemill.com\">hello@teemill.com<\/a>, and to correct or amend information by contacting our Customer Services team at <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"mailto:hello@teemill.com\">hello@teemill.com<\/a>. Please note that for confidentiality and security purposes, before we can provide copies of personal data we will need you to verify your identity. To do this we will need you to send us a signed request to the following address, together with a copy of your driver\u2019s license, passport or other official proof of identity card: Teemill Tech Ltd., Hooke Hill, Freshwater, Isle of Wight,<\/p><p>PO40 9BG.<\/p><\/li><\/ul><\/li><li><p>That we stop using your personal data for marketing or our other legitimate interests.<\/p><ul><li><p>You have the right and ability to opt out of our using of your personal data for some or all of the applicable activity. You can do this by using the link we provide in any marketing communication we send to you, at the bottom of emails, using the link on postcards, or by navigating to communication preferences in your settings when you are logged in.<\/p><\/li><\/ul><\/li><li><p>That we stop using your personal data for any reason for which you have given us your consent.<\/p><ul><li><p>If we are using your information based on your consent, you have the right to change your mind at any time and withdraw that consent. You can do this by using the link we provide in any marketing communication we send to you, at the bottom of emails, using the link on postcards, or by navigating to communication preferences in your settings when you are logged in.<\/p><\/li><\/ul><\/li><li><p>A copy of any information about you that we hold about you at any time, and also to have that information corrected if it is inaccurate.<\/p><\/li><\/ul><ul><li><p>That we delete any personal data we hold about you. You can do this by&nbsp;contacting our Customer Services team at <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"mailto:hello@teemill.com\">hello@teemill.com<\/a>. Please note that for confidentiality and security purposes, before we can delete personal data we will need you to verify your identity. To do this we will need you to send us a signed request to the following address, together with a copy of your driver\u2019s license, passport or other official proof of identity card: Teemill Tech Ltd., Hooke Hill, Freshwater, Isle of Wight,&nbsp;PO40 9BG.<\/p><\/li><\/ul><p style=\"text-align: start\"><strong>9. How long do we keep your personal information?<\/strong><\/p><p style=\"text-align: start\">By design we minimise the length of time we keep information with end-of-life-cycle algorithms, and we will keep your information for as long as is necessary to provide the services or products we have agreed provide, to carry out any of the purposes set out in this Privacy Policy, and to comply with applicable legislation, and any applicable orders of regulatory bodies or courts.<\/p><p style=\"text-align: start\"><\/p><p style=\"text-align: start\"><strong>10. How do we use cookies?<\/strong><\/p><p style=\"text-align: start\">A cookie is a small data text file which a Website stores on your device's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. When you use our site we will store cookies on your device in order to facilitate and customise your use of our site.<\/p><p style=\"text-align: start\">We use two types of cookies:<\/p><p style=\"text-align: start\">Session cookies: These are temporary cookies that remain in the cookie file of your browser until you leave the website, allowing you to carry information across pages of our website and avoid having to re-enter information. They also allow us to compile statistics that enable us to understand how users use our website and to improve the structure of our website (i.e. which items you added to cart, in what colour and what size).<\/p><p style=\"text-align: start\">Persistent cookies: These remain in the cookie file of your browser for much longer (though the duration will depend on the lifetime of the specific cookie), and enable us to make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain site security. These cookies are also used to show you relevant\/personalised marketing content or to display targeted advertising and\/or share this data with third parties for the same purpose.<\/p><p style=\"text-align: start\">You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. You can easily delete any cookies that have been installed in the cookie folder of your browser. You can find out more about our use of cookies <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/teemill.com\/policy\/cookie-policy\/\">here<\/a>.<\/p><p style=\"text-align: start\"><\/p><p style=\"text-align: start\"><strong>11. Contact Us or the Regulator<\/strong><\/p><p style=\"text-align: start\">Questions regarding this Policy should be directed to our customer service team. You can contact them at <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"mailto:hello@teemill.com\">hello@teemill.com<\/a> or by post at:<\/p><blockquote><p><em>Teemill Tech Ltd., Hooke Hill, Freshwater Isle of Wight, PO40 9BG.<\/em><\/p><\/blockquote><p style=\"text-align: start\">If you feel that we have not properly responded to a request you have made to us regarding our use of your personal data, or that we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner\u2019s Office.<\/p><p style=\"text-align: start\">You can contact them by calling 0303 123 1113, or by going online to <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http:\/\/www.ico.org.uk\/concerns\">www.ico.org.uk\/concerns<\/a>. This opens in a new window. Please that note we can't be responsible for the content of their and other external websites.<\/p><p style=\"text-align: start\">If you are based outside the UK, you have the right to make your complaint with the relevant data protection regulator in your country of residence.<\/p><p style=\"text-align: start\"><\/p><p style=\"text-align: start\"><strong>12. Privacy Policy Changes<\/strong><\/p><p style=\"text-align: start\">We may change, modify, add or remove portions of this Privacy Policy at any time, and any changes will become effective immediately. Any of such changes will be reflected in this online document - so that you will always know what information we gather, how we might use that information and to whom we will disclose it.<\/p><p style=\"text-align: start\">\u00a9 Teemill Tech Limited, 2023 all rights reserved.<\/p>"},"template":{"id":98421967,"value":"feature"},"padding":{"id":98421968,"value":"6"},"fullWidth":{"id":98421969,"value":"0"},"fullBackgroundColor":{"id":98421970,"value":"#{feature.fullBackground.color}"},"published":{"id":98421971,"value":"1"},"conditions":{"id":98421972,"value":"[]"}}},{"id":4154910,"type":"row","published":1,"size":{"x":12,"y":0},"order":6,"items":[{"id":4154911,"type":"pod","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"title":{"id":98422045,"value":null},"copy":{"id":98422046,"value":null},"media":{"id":98422047,"value":"image"},"image":{"id":98422048,"value":"{\"src\":\"https:\\\/\\\/images.podos.io\\\/g9xmzttfku6bgwont0vopv9uyb7r8gyjubpq5lzyjpjpiucd.jpeg.jpg?w=auto&h=auto\",\"alt\":\"\"}"},"video":{"id":98422049,"value":null},"autoplayInBackground":{"id":98422050,"value":"1"},"titleSize":{"id":98422051,"value":"1"},"overlay":{"id":98422052,"value":"1"},"href":{"id":98422053,"value":null},"borderRadius":{"id":98422054,"value":"#{image.border.radius}"},"overlayOpacity":{"id":98422055,"value":"0"},"overlayColors":{"id":98422056,"value":null},"overlayDirection":{"id":98422057,"value":"90"},"template":{"id":98422058,"value":"pod"},"padding":{"id":98422059,"value":"6"},"fullWidth":{"id":98422060,"value":"0"},"fullBackgroundColor":{"id":98422061,"value":"#fff0"},"published":{"id":98422062,"value":"1"},"conditions":{"id":98422063,"value":"[]"},"ratio":{"id":98422064,"value":"square"}}},{"id":4154912,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":1,"items":[],"properties":{"padding":{"id":98422065,"value":"2"},"html":{"id":98422066,"value":"<h2><strong>Website Terms of Use<\/strong><\/h2><p>Burning Innovations products and services are provided by Teemill Tech Ltd, a limited liability company incorporated in England with its registered address at Hooke Hill, Freshwater, Isle of Wight, PO40 9BG with company registration number 7071956 and VAT number 987 8365 41 (\u201cTeemill\u201d). We can be contacted by email: <a target=\"_blank\" href=\"mailto:hello@teemill.com\" rel=\"noreferrer noopener\">hello@teemill.com<\/a>. Purchases of Burning Innovations products and services are subject to our Terms and Conditions set out <a target=\"_blank\" href=\"https:\/\/burninginnovations.co.uk\/terms-of-sale\/\" rel=\"noreferrer noopener\">here<\/a>.<\/p><p>Any access to or use of <a target=\"_blank\" href=\"http:\/\/burninginnovations.co.uk\" rel=\"noreferrer noopener\">burninginnovations.co.uk<\/a> (including all subpages and any other related webpages published by Burning Innovations, collectively referred to herein as the \u201cSites\u201d) is subject to and constitutes your acceptance of the following terms (these \u201cTerms of Use\u201d):<\/p><p><strong>1.<\/strong>\u00a0All rights in the Sites and its products, services, contents, including trademarks, symbols and slogans, text, data, images, audio-visual content, graphics or layout, whether registered or unregistered, are owned either by Burning Innovations or by our third party licensors and are protected by applicable laws.<\/p><p><strong>2.<\/strong>\u00a0Unless otherwise expressly specified, you must not:<\/p><p><strong>2.1.<\/strong>\u00a0copy, reproduce, adapt, store, transmit to any third party, exploit or otherwise use any item contained on the Sites in any way other than normal web viewing as a user or potential user of Burning Innovations products or services or as a user of the services as offered by Burning Innovations;<\/p><p><strong>2.2.<\/strong>\u00a0remove, hide, modify or otherwise interfere with any copyright and authorship notices;<\/p><p><strong>2.3.<\/strong>\u00a0create any hypertext links, or any other links between the Sites and your site or with any third party site without Burning Innovations's written permission;<\/p><p><strong>2.4.<\/strong>\u00a0frame, \u201cdeep link\u201d, \u201cpage scrape\u201d, mirror and\/or create a browser or border environment around any of the services, except as expressly permitted by Burning Innovations, in advance and in writing.<\/p><p><strong>2.5.<\/strong>\u00a0use any \u201crobot\u201d, \u201cspider\u201d or other automatic device, program, script, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of the services (or its data), or in any way reproduce or circumvent the navigational structure or presentation of any of the services to obtain or attempt to obtain any materials, data, documents, services or other information through any means not purposely made available through the services;<\/p><p><strong>2.6.<\/strong>\u00a0reverse look-up, trace, or seek to trace another user of the services, or otherwise interfere with or violate any other user\u2019s right to privacy or other rights, or harvest or collect personally identifiable information about visitors or users of the services and\/or Burning Innovations or Teemill Shop without their express and informed consent;<\/p><p><strong>2.7.<\/strong>\u00a0disable, circumvent, bypass or otherwise avoid any measures used to prevent or restrict access to the services, the account of other users, or any other systems or networks connected to the services, by hacking, password mining, or other illegitimate or prohibited means;<\/p><p><strong>2.8.<\/strong>\u00a0probe, scan, or test the vulnerability of the services or any network connected to the services; disrupt or interfere with the any other user's use of the Sites, or otherwise abuse the Sites, or any services, security, system resources, accounts, servers, or networks connected to or accessible through the Sites or affiliated or linked websites;<\/p><p><strong>2.9.<\/strong>\u00a0upload to the services and\/or the Sites (or otherwise use them to design, develop, distribute and\/or otherwise transmit or execute) any virus, worm, Trojan Horse, time bomb, web bug, spyware, malware, or any other computer code, file, or program that may or is intended to damage or hijack the operation of any hardware, software, or telecommunications equipment, or any other actually or potentially harmful, disruptive, or invasive code or component;<\/p><p><strong>2.10.<\/strong>\u00a0take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the services or our systems or networks, or otherwise interfere with or disrupt the operation of any of the services;<\/p><p><strong>3.<\/strong>\u00a0Burning Innovations is not responsible for any third party websites or applications linked to from the Sites (including advertisers) and we exclude any and all liability for any content, advertising, products, services, advice, data use or any other matter arising out of accessing such sites or applications, including their processing of personal data, which may differ from our policies.<\/p><p><strong>4.<\/strong>\u00a0Any personal details which you provide to Burning Innovations or the Sites will only be used in accordance with our\u00a0Privacy Policy.<\/p><p><strong>5.<\/strong>\u00a0These Terms of Use are governed by and construed in accordance with English law, and you agree that any dispute or claim related to the Sites will be subject to the exclusive jurisdiction of the courts of England, except that Burning Innovations can ask any court to protect its intellectual property rights or confidential information.<\/p><p><strong>6.<\/strong>\u00a0When using our website, third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from this website and elsewhere on the internet and use that information to provide measurement services and target ads. Users can opt-out of the collection and use of information for ad targeting. Some mechanisms for exercising such choice can be found at\u00a0<a target=\"_blank\" href=\"https:\/\/www.aboutads.info\/choices\" rel=\"noreferrer noopener\">https:\/\/www.aboutads.info\/choices<\/a>\u00a0and\u00a0<a target=\"_blank\" href=\"https:\/\/www.youronlinechoices.eu\/\" rel=\"noreferrer noopener\">https:\/\/www.youronlinechoices.eu\/<\/a>\u00a0or by searching online.<\/p><p>\u00a9 Teemill Tech Limited. All rights reserved. Last revised: 19 April 2017.<\/p>"},"textColor":{"id":98422067,"value":"#{feature.text.color}"}}}],"properties":{"direction":{"id":98422032,"value":"column"},"icon":{"id":98422033,"value":null},"title":{"id":98422034,"value":"Terms Of Use"},"textColor":{"id":98422035,"value":"#{feature.text.color}"},"backgroundColor":{"id":98422036,"value":"#{feature.background.color}"},"buttonText":{"id":98422037,"value":null},"copy":{"id":98422038,"value":"<h2 style=\"text-align: start\"><strong>Website Terms of Use<\/strong><\/h2><p style=\"text-align: start\">Burning Innovations products and services are provided by Teemill Tech Ltd, a limited liability company incorporated in England with its registered address at Hooke Hill, Freshwater, Isle of Wight, PO40 9BG with company registration number 7071956 and VAT number 987 8365 41 (\u201cTeemill\u201d). We can be contacted by email: <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"mailto:hello@teemill.com\">hello@teemill.com<\/a>. Purchases of Burning Innovations products and services are subject to our Terms and Conditions set out <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/burninginnovations.co.uk\/terms-of-sale\/\">here<\/a>.<\/p><p style=\"text-align: start\">Any access to or use of <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http:\/\/burninginnovations.co.uk\">burninginnovations.co.uk<\/a> (including all subpages and any other related webpages published by Burning Innovations, collectively referred to herein as the \u201cSites\u201d) is subject to and constitutes your acceptance of the following terms (these \u201cTerms of Use\u201d):<\/p><p style=\"text-align: start\"><strong>1.<\/strong>&nbsp;All rights in the Sites and its products, services, contents, including trademarks, symbols and slogans, text, data, images, audio-visual content, graphics or layout, whether registered or unregistered, are owned either by Burning Innovations or by our third party licensors and are protected by applicable laws.<\/p><p style=\"text-align: start\"><strong>2.<\/strong>&nbsp;Unless otherwise expressly specified, you must not:<\/p><p style=\"text-align: start\"><strong>2.1.<\/strong>&nbsp;copy, reproduce, adapt, store, transmit to any third party, exploit or otherwise use any item contained on the Sites in any way other than normal web viewing as a user or potential user of Burning Innovations products or services or as a user of the services as offered by Burning Innovations;<\/p><p style=\"text-align: start\"><strong>2.2.<\/strong>&nbsp;remove, hide, modify or otherwise interfere with any copyright and authorship notices;<\/p><p style=\"text-align: start\"><strong>2.3.<\/strong>&nbsp;create any hypertext links, or any other links between the Sites and your site or with any third party site without Burning Innovations's written permission;<\/p><p style=\"text-align: start\"><strong>2.4.<\/strong>&nbsp;frame, \u201cdeep link\u201d, \u201cpage scrape\u201d, mirror and\/or create a browser or border environment around any of the services, except as expressly permitted by Burning Innovations, in advance and in writing.<\/p><p style=\"text-align: start\"><strong>2.5.<\/strong>&nbsp;use any \u201crobot\u201d, \u201cspider\u201d or other automatic device, program, script, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of the services (or its data), or in any way reproduce or circumvent the navigational structure or presentation of any of the services to obtain or attempt to obtain any materials, data, documents, services or other information through any means not purposely made available through the services;<\/p><p style=\"text-align: start\"><strong>2.6.<\/strong>&nbsp;reverse look-up, trace, or seek to trace another user of the services, or otherwise interfere with or violate any other user\u2019s right to privacy or other rights, or harvest or collect personally identifiable information about visitors or users of the services and\/or Burning Innovations or Teemill Shop without their express and informed consent;<\/p><p style=\"text-align: start\"><strong>2.7.<\/strong>&nbsp;disable, circumvent, bypass or otherwise avoid any measures used to prevent or restrict access to the services, the account of other users, or any other systems or networks connected to the services, by hacking, password mining, or other illegitimate or prohibited means;<\/p><p style=\"text-align: start\"><strong>2.8.<\/strong>&nbsp;probe, scan, or test the vulnerability of the services or any network connected to the services; disrupt or interfere with the any other user's use of the Sites, or otherwise abuse the Sites, or any services, security, system resources, accounts, servers, or networks connected to or accessible through the Sites or affiliated or linked websites;<\/p><p style=\"text-align: start\"><strong>2.9.<\/strong>&nbsp;upload to the services and\/or the Sites (or otherwise use them to design, develop, distribute and\/or otherwise transmit or execute) any virus, worm, Trojan Horse, time bomb, web bug, spyware, malware, or any other computer code, file, or program that may or is intended to damage or hijack the operation of any hardware, software, or telecommunications equipment, or any other actually or potentially harmful, disruptive, or invasive code or component;<\/p><p style=\"text-align: start\"><strong>2.10.<\/strong>&nbsp;take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the services or our systems or networks, or otherwise interfere with or disrupt the operation of any of the services;<\/p><p style=\"text-align: start\"><strong>3.<\/strong>&nbsp;Burning Innovations is not responsible for any third party websites or applications linked to from the Sites (including advertisers) and we exclude any and all liability for any content, advertising, products, services, advice, data use or any other matter arising out of accessing such sites or applications, including their processing of personal data, which may differ from our policies.<\/p><p style=\"text-align: start\"><strong>4.<\/strong>&nbsp;Any personal details which you provide to Burning Innovations or the Sites will only be used in accordance with our&nbsp;Privacy Policy.<\/p><p style=\"text-align: start\"><strong>5.<\/strong>&nbsp;These Terms of Use are governed by and construed in accordance with English law, and you agree that any dispute or claim related to the Sites will be subject to the exclusive jurisdiction of the courts of England, except that Burning Innovations can ask any court to protect its intellectual property rights or confidential information.<\/p><p style=\"text-align: start\"><strong>6.<\/strong>&nbsp;When using our website, third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from this website and elsewhere on the internet and use that information to provide measurement services and target ads. Users can opt-out of the collection and use of information for ad targeting. Some mechanisms for exercising such choice can be found at&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.aboutads.info\/choices\">https:\/\/www.aboutads.info\/choices<\/a>&nbsp;and&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.youronlinechoices.eu\/\">https:\/\/www.youronlinechoices.eu\/<\/a>&nbsp;or by searching online.<\/p><p style=\"text-align: start\">\u00a9 Teemill Tech Limited. All rights reserved. Last revised: 19 April 2017.<\/p>"},"template":{"id":98422039,"value":"feature"},"padding":{"id":98422040,"value":"6"},"fullWidth":{"id":98422041,"value":"0"},"fullBackgroundColor":{"id":98422042,"value":"#{feature.fullBackground.color}"},"published":{"id":98422043,"value":"1"},"conditions":{"id":98422044,"value":"[]"}}},{"id":4154913,"type":"row","published":1,"size":{"x":12,"y":0},"order":8,"items":[{"id":4154914,"type":"pod","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"title":{"id":98422081,"value":null},"copy":{"id":98422082,"value":null},"media":{"id":98422083,"value":"image"},"image":{"id":98422084,"value":"{\"src\":\"https:\\\/\\\/images.podos.io\\\/5dm39jkoksjoxrv4vo3dbi3jfyqpeqo5y5vowsevqc5yqe8k.png.png?w=auto&h=auto\",\"alt\":\"\"}"},"video":{"id":98422085,"value":null},"autoplayInBackground":{"id":98422086,"value":"1"},"titleSize":{"id":98422087,"value":"1"},"overlay":{"id":98422088,"value":"1"},"href":{"id":98422089,"value":null},"borderRadius":{"id":98422090,"value":"#{image.border.radius}"},"overlayOpacity":{"id":98422091,"value":"0"},"overlayColors":{"id":98422092,"value":null},"overlayDirection":{"id":98422093,"value":"90"},"padding":{"id":98422095,"value":"6"},"fullWidth":{"id":98422096,"value":"0"},"fullBackgroundColor":{"id":98422097,"value":"#fff0"},"published":{"id":98422098,"value":"1"},"conditions":{"id":98422099,"value":"[]"},"ratio":{"id":98422100,"value":"square"},"template":{"id":98423155,"value":"pod"}}},{"id":4154952,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":1,"items":[],"properties":{"padding":{"id":98423156,"value":"2"},"html":{"id":98423157,"value":"<h3><strong>For consumers: our terms and conditions for the supply of goods, services and digital content\u00a0<\/strong><\/h3><p><\/p><p><strong>1. These terms<\/strong><\/p><p>1.1<strong> What these terms cover<\/strong>. These are the terms and conditions on which we supply products to you through our website, or through a website built using our technology, whether these are customised goods, non-customised goods, services or digital content. Also, where we supply products described as \"donations\" such products will amount to customised goods, non-customised goods, services or digital content depending upon the nature and characteristics of such products.\u00a0These terms apply to consumer transactions. If you are a business, the <a target=\"_blank\" href=\"https:\/\/teemill.com\/policy\/b-2-b-tos\/\" rel=\"noreferrer noopener\">business terms of sale<\/a> apply.<\/p><p>1.2 <strong>Why you should read them<\/strong>. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.\u00a0<\/p><p><\/p><p><strong>2. Information about us and how to contact us<\/strong><\/p><p>2.1<strong> Who we are<\/strong>. We are Teemill Tech Ltd a company registered in England and Wales. Our company registration number is 07071956 and our registered office is at Rapanui Clothing, Hooke Hill, Freshwater, Isle Of Wight, England, PO40 9BG. Our registered VAT number is 987 8365 41.\u00a0<\/p><p>2.2<strong> How to contact us<\/strong>. You can contact us by telephoning our customer service team at 01983 409790 or by writing to us at <a target=\"_blank\" href=\"mailto:hello@teemill.com\" rel=\"noreferrer noopener\">hello@teemill.com<\/a> or Rapanui Clothing, Hooke Hill, Freshwater, Isle Of Wight, England, PO40 9BG.<\/p><p>2.3<strong> How we may contact you<\/strong>. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.\u00a0<\/p><p>2.4 <strong>\"Writing\" includes emails<\/strong>. When we use the words \"writing\" or \"written\" in these terms, this includes emails.<\/p><p><\/p><p><strong>3. Our contract with you<\/strong><\/p><p>3.1 <strong>Placing orders with us. <\/strong>By placing an order with us you are offering to purchase a product on and subject to these terms and conditions. All orders are subject to availability and confirmation of the order price.<\/p><p>3.2 <strong>How we will accept your order<\/strong>. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.\u00a0<\/p><p>3.3 <strong>If we cannot accept your order<\/strong>. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, we consider that any photos, images and\/or designs provided by you to print on the goods are likely to infringe any third party's intellectual property rights or are of a defamatory or offensive nature, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.\u00a0<\/p><p>3.4 <strong>Your order number<\/strong>. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.<\/p><p>3.5 <strong>Production of the product. <\/strong>When your products are placed into production, we will notify you with a \u201cProduction Confirmation\u201d. When we dispatch the products to you we will send you a \"Dispatch Confirmation\". If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package.<\/p><p>3.6 <strong>Contracting with us. <\/strong>The contract between you and us for the purchase of products is made exclusively with us and is governed by these terms and conditions, despite any arrangements you may have made or discussions you may have had with any third parties. Please see Section 15 for further details.<\/p><p>3.7 <strong>International sales<\/strong>. We do accept orders from and do deliver to addresses outside the UK\u00a0 on the following basis:<\/p><ul><li><p>3.7.1 When ordering products for delivery outside of the UK you may be subject to import duties and taxes, which are levied once the products reach the specified delivery location. Any additional charges for customs and\/or import clearance and other handling charges must be paid by you, as we have no control over these charges.\u00a0<\/p><\/li><li><p>3.7.2 Customs policies vary widely from country to country, so you should contact your local customs office for further information.\u00a0<\/p><\/li><li><p>3.7.3 Additionally, please note that when ordering from us, you are considered the importer of record and will be responsible for all entry documents required by customs border protection and for the product classification and payment of duties, as well as any other import obligations and you must comply with all laws and regulations of the country in which you are receiving the products.\u00a0<\/p><\/li><li><p>3.7.4 Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries may be subject to opening and inspection by customs authorities.<\/p><\/li><li><p>3.7.5 A list of countries that we do accept orders from and deliver to can be found at the online checkout area of our website and may be amended from time to time.\u00a0<\/p><\/li><\/ul><p><\/p><p><strong>4. Our products<\/strong><\/p><p>4.1<strong> Customised and non-customised goods. <\/strong>We offer for sale the following types of goods:<\/p><ul><li><p>4.1.1 <strong>customised goods<\/strong> \u2013 these are goods that are made to your specifications or are clearly personalised for you (for example, but not limited to, where the goods consist of an item of clothing that has your bespoke design printed on it); and<\/p><\/li><li><p>4.1.2 <strong>non-customised goods<\/strong> \u2013 these are goods that are not made to your specifications and are not personalised for you.\u00a0<\/p><\/li><\/ul><p><strong>Please note that your rights to cancel your contract with us will differ depending on whether you have ordered customised goods or non-customised goods. Please see Section 9 for further details.\u00a0<\/strong><\/p><p>4.2 <strong>Products may vary slightly from their pictures<\/strong>. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.\u00a0<\/p><p>4.3 <strong>Product packaging may vary<\/strong>. The packaging of the product may vary from that shown in images on our website.\u00a0<\/p><p><\/p><p><strong>5. Your rights to make changes<\/strong><\/p><p>If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see paragraph 9 - Your rights to end the contract).<\/p><p><\/p><p><strong>6. Our rights to make changes<\/strong><\/p><p>6.1 <strong>Minor changes to the products<\/strong>. We may change the product:\u00a0<\/p><ul><li><p>6.1.1 to reflect changes in relevant laws and regulatory requirements. These changes will not affect your use of the product;\u00a0<\/p><\/li><li><p>6.1.2 to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product and<\/p><\/li><li><p>6.1.3 where product dimensions shown on our website are estimated and technical adjustments and\/or improvements are required in order to print the product. These changes will not affect your use of the product.<\/p><\/li><\/ul><p>6.2<strong> Updates to digital content<\/strong>. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.\u00a0<\/p><p><\/p><p><strong>7. Right to use your photos, images and\/or designs<\/strong><\/p><p>7.1 If you provide us with any photos, images and\/or designs to be printed on any customised goods ordered by you then you hereby grant us a non-exclusively, royalty free licence to use any and all intellectual property rights (including, but not limited to, copyright and design rights) subsisting in such photos, images and\/or designs for the purpose of completing your order.\u00a0<\/p><p>7.2 You agree and warrant that:\u00a0<\/p><ul><li><p>7.2.1 any photos, images and\/or designs provided by you to be printed on any customised goods ordered by you:<\/p><ul><li><p>(a) are your original works;\u00a0<\/p><\/li><li><p>(b) have not been copied from any works created by a third party; and<\/p><\/li><\/ul><\/li><li><p>7.2.2 the use of such photos, images and\/or designs by us will not infringe the intellectual property rights of any third parties.\u00a0\u00a0<\/p><p><\/p><\/li><\/ul><p>7.3 You agree to compensate us pound for pound for any and all losses, costs and liabilities that we may suffer or incur as a result any breach (i.e. a failure to comply) of the warranty given by you in paragraph 7.2 above.<\/p><p><\/p><p><strong>8. Providing the products<\/strong><\/p><p>8.1 <strong>Delivery costs<\/strong>. The costs of delivery will be as displayed to you on our website. In most (but not all) cases, we will arrange for the products to be delivered by UK Royal Mail.\u00a0<\/p><p>8.2 <strong>When we will provide the products<\/strong>.\u00a0<\/p><ul><li><p>8.2.1 <strong>If the products are goods<\/strong>. If the products are goods we will deliver them to you as soon as reasonably possible following our acceptance of your order. Given the nature of the goods to be provided, we cannot guarantee that the goods will be delivered within a fixed period of time. However, this does not affect any of your statutory rights.\u00a0\u00a0<\/p><\/li><li><p>8.2.2 <strong>If the products are one-off services<\/strong>. We will begin the services on the date we accept your order or, if later, on the date agreed with you during the order process. The estimated completion date for the services is as told to you during the order process.<\/p><\/li><li><p>8.2.3 <strong>If the product is a one-off purchase of digital content<\/strong>. We will make the digital content available for download by you as soon as we accept your order.<\/p><\/li><li><p>8.2.4 <strong>If the products are ongoing services or a subscription to receive goods or digital content<\/strong>. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in paragraph 9 or we end the contract by written notice to you as described in paragraph 11.<\/p><\/li><li><p>8.2.5 <strong>Dispatch and delivery times<\/strong>. Any dispatch and delivery time projections provided by us are estimates only and, to the fullest extent permitted by law, you shall not have a right to terminate your contract with us if we do not provide the products to you by any dispatch and delivery time projections.<strong> <\/strong>\u00a0However, this does not affect any of your statutory rights.\u00a0\u00a0<\/p><\/li><li><p>8.2.6 <strong>We are not responsible for delays outside our control. <\/strong>If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.\u00a0<\/p><\/li><\/ul><p>8.3<strong> If you are not at home when the product is delivered<\/strong>. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the relevant courier may leave you a note informing you of how to rearrange delivery or collect the products from a local depot.<\/p><p>8.4 <strong>If you do not re-arrange delivery<\/strong>. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and paragraph 11.2 will apply.<\/p><p>8.5 <strong>When you become responsible for the goods<\/strong>. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.<\/p><p>8.6<strong> When you own goods<\/strong>. You own a product which is goods once we have received payment in full.<\/p><p>8.7<strong> What will happen if you do not give required information to us<\/strong>. We may need certain information from you so that we can supply the products to you, for example, but not limited to, delivery particulars, information about any photos, images and\/or designs that you provide and\/or product measurements. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and paragraph 11.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.\u00a0<\/p><p>8.8 <strong>Reasons we may suspend the supply of products to you<\/strong>. We may have to suspend the supply of a product to:<\/p><ul><li><p>8.8.1 deal with technical problems or make minor technical changes;<\/p><\/li><li><p>8.8.2 update the product to reflect changes in relevant laws and regulatory requirements;<\/p><\/li><li><p>8.8.3 deal with any potential infringement of a third party's intellectual property rights by using any photos, images and\/or designs provided by you to print on the goods; and\/or<\/p><\/li><li><p>8.8.4 make changes to the product as requested by you or notified by us to you (see paragraph 6).<\/p><\/li><\/ul><p>8.9 <strong>Your rights if we suspend the supply of products<\/strong>. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than four weeks and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.<\/p><p>8.10<strong> We may also suspend supply of the products if you do not pay<\/strong>. If you do not pay us for the products when you are supposed to (see paragraph 13.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see paragraph 13.6). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see paragraph 13.5).\u00a0<\/p><p><\/p><p><strong>9. Your rights to end the contract<\/strong><\/p><p>9.1 Your rights when you end the contract will depend on what you have bought (for example, whether the products are customised goods, non-customised goods or services), whether there is anything wrong with it, how we are performing and when you decide to end the contract:<\/p><ul><li><p>9.1.1 <strong>If what you have bought is faulty or misdescribed you may have a legal right to end the contract <\/strong>(or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), <strong>see <\/strong>paragraph 12;<\/p><\/li><li><p>9.1.2 <strong>If you want to end the contract because of something we have done or have told you we are going to do, see <\/strong>paragraph 9.2; and<\/p><\/li><li><p>9.1.3 <strong>If you have just changed your mind about the product, see <\/strong>paragraph 9.3. Depending upon what you have ordered, you may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.\u00a0<\/p><\/li><\/ul><p>9.2 <strong>Ending the contract because of something we have done or are going to do<\/strong>. If you are ending a contract for a reason set out at paragraphs 9.2.1 to 9.2.4 below the contract will end immediately and we will refund you in full for any products which have not been provided (this paragraph does not affect your statutory rights). The reasons are:<\/p><ul><li><p>9.2.1 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;<\/p><\/li><li><p>9.2.2 there is a risk that supply of the products may be significantly delayed because of events outside our control;\u00a0<\/p><\/li><li><p>9.2.3 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than two weeks; or<\/p><\/li><li><p>9.2.4 you have a legal right to end the contract because of something we have done wrong in respect of this contract.\u00a0<\/p><\/li><\/ul><p>9.3<strong> Exercising your right to change your mind (Consumer Contracts Regulations 2013)<\/strong>. For most non-customised goods bought online you have a legal right to change your mind within 14 days and receive a refund.\u00a0 These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.\u00a0<\/p><p>9.4 <strong>When you don't have the right to change your mind<\/strong>.\u00a0 You do not have a right to change your mind in respect of:<\/p><ul><li><p>9.4.1 customised goods (as described in paragraph 4.1.1);<\/p><\/li><li><p>9.4.2 digital products after you have started to download or stream these;\u00a0<\/p><\/li><li><p>9.4.3 services, once these have been completed, even if the cancellation period is still running;<\/p><\/li><li><p>9.4.4 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;<\/p><\/li><li><p>9.4.5 sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and\u00a0<\/p><\/li><li><p>9.4.6 any products which become mixed inseparably with other items after their delivery.<\/p><\/li><\/ul><p><strong>9.5 How long do I have to change my mind?<\/strong> How long you have depends on what you have ordered and how it is delivered.<\/p><ul><li><p>9.5.1 <strong>Have you bought services (for example, planting trees in your name)?<\/strong> If so, you have 14 days after the day we email you to confirm we accept your order However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.<\/p><\/li><li><p>9.5.2 <strong>Have you bought digital content for download or streaming (for example, an album)?<\/strong> If so, you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming.\u00a0 If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.<\/p><\/li><\/ul><p>9.5.3 <strong>Have you bought non-customised goods (for example, apparel that is not made to your specifications and does not contain any photo, image or design provided by you)?<\/strong> If so, you can cancel your order at no cost any time before we issue the Dispatch Confirmation relating to the applicable goods. Following the issuing of the Dispatch Confirmation, you have 14 days after the day you (or someone you nominate) receives the goods, <strong>unless<\/strong>:<\/p><ul><li><p>(a) <strong>Your goods are split into several deliveries over different days<\/strong>. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.<\/p><\/li><li><p>(b) <strong>Your goods are for regular delivery over a set period<\/strong>.\u00a0 In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.<\/p><\/li><\/ul><p><\/p><p><strong>10. How to end the contract with us (including if you have changed your mind)<\/strong><\/p><p>10.1 <strong>Tell us you want to end the contract<\/strong>. To end the contract with us, please let us know by doing one of the following:\u00a0\u00a0<\/p><ul><li><p>10.1.1 <strong>Phone or email<\/strong>. Call customer services on 01983 409790 or email us at <a target=\"_blank\" href=\"mailto:hello@teemill.com\" rel=\"noreferrer noopener\">hello@teemill.com<\/a>. Please provide your name, home address, details of the order and, where available, your phone number and email address.\u00a0<\/p><\/li><li><p>10.1.2 <strong>Online<\/strong>. Complete the <a target=\"_blank\" href=\"https:\/\/teemill.com\/help\/\" rel=\"noreferrer noopener\">form on our website<\/a>.<\/p><\/li><li><p>10.1.3 <strong>By post<\/strong>. Print off the form shown in Schedule 1 to these terms and conditions and post it to us at the address on the form.\u00a0 Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.\u00a0<\/p><\/li><\/ul><p>10.2 <strong>Returning products after ending the contract<\/strong>. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Rapanui Clothing, Hooke Hill, Freshwater, Isle Of Wight, England, PO40 9BG. Please call customer services on 01983 409790 or email us at <a target=\"_blank\" href=\"mailto:hello@teemill.com\" rel=\"noreferrer noopener\">hello@teemill.com<\/a> for a return label or to arrange collection.\u00a0 <strong>If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.<\/strong>\u00a0<\/p><p>10.3 <strong>When we will pay the costs of return<\/strong>. We will pay the costs of return:<\/p><ul><li><p>10.3.1 if the products are faulty or misdescribed; or<\/p><\/li><li><p>10.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.\u00a0<\/p><\/li><\/ul><p>In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. However, please see paragraph 10.4 in respect of the costs of return.\u00a0\u00a0\u00a0\u00a0<\/p><p>10.4 <strong>UK deliveries. <\/strong>Deliveries within the UK are eligible for no cost returns via Freepost, instructions for which are provided in your delivery confirmation email and on the outside of the packaging of the products.<strong>\u00a0<\/strong><\/p><p>10.5<strong> How we will refund you<\/strong>.\u00a0 We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.<\/p><p>10.6 <strong>Deductions from refunds if you are exercising your right to change your mind in accordance with these terms and conditions<\/strong>. If you are exercising your right to change your mind:\u00a0<\/p><ul><li><p>10.6.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the non-customised goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the non-customised goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.\u00a0<\/p><\/li><li><p>10.6.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.<\/p><\/li><li><p>10.6.3 Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.<\/p><\/li><\/ul><p>10.7<strong> When your refund will be made<\/strong>. We will make any refunds due to you as soon as possible.\u00a0 If you are exercising your right to change your mind then:\u00a0<\/p><ul><li><p>10.7.1<strong> <\/strong>If the products are non-customised goods, your refund will be made within 14 days from the day on which we receive the product back from you. For information about how to return a product to us, see paragraph 10.2.\u00a0<\/p><\/li><li><p>10.7.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind<\/p><\/li><\/ul><p><\/p><p><strong>11. Our rights to end the contract<\/strong><\/p><p>11.1<strong> We may end the contract if you break it<\/strong>. We may end the contract for a product at any time by writing to you if:<\/p><ul><li><p>11.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;<\/p><\/li><li><p>11.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, but not limited to, delivery particulars, information about any photos, images and\/or designs that you provide and\/or product measurements;<\/p><\/li><li><p>11.1.3 you do not, within a reasonable time, allow us to deliver the products to you;\u00a0<\/p><\/li><li><p>11.1.4 you do not, within a reasonable time, allow us access to your premises to supply the services; or<\/p><\/li><li><p>11.1.5 any photos, images and\/or designs provided by you to print on the goods are likely to infringe any third party's intellectual property rights.<\/p><\/li><\/ul><p>11.2<strong> You must compensate us if you break the contract<\/strong>. If we end the contract in the situations set out in paragraph 11.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.<\/p><p>11.3 <strong>We may withdraw the product<\/strong>. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 14 working days (being days, other than Saturdays, Sundays or public holidays in England, when banks in London are open for business) in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.<\/p><p><\/p><p><strong>12. If there is a problem with the product<\/strong><\/p><p>12.1<strong> How to tell us about problems<\/strong>. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01983 409790 or write to us\u00a0 at <a target=\"_blank\" href=\"mailto:hello@teemill.com\" rel=\"noreferrer noopener\">hello@teemill.com<\/a>.\u00a0<\/p><p>12.2 <strong>Conformity with this contract<\/strong>. We are under a legal duty to supply products that are in conformity with this contract.\u00a0<\/p><p>12.3<strong> Your obligation to return rejected products<\/strong>. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us. We will pay the costs of postage or collection. Please call customer services on 01983 409790 or email us at <a target=\"_blank\" href=\"mailto:hello@teemill.com\" rel=\"noreferrer noopener\">hello@teemill.com<\/a> for a return label.<\/p><p><\/p><p><strong>13. Price and payment<\/strong><\/p><p>13.1 <strong>Where to find the price for the product<\/strong>. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. All prices are payable in Great British Pound Sterling. We take reasonable care to ensure that the price of the product advised to you is correct. However please see paragraph 13.3 for what happens if we discover an error in the price of the product you order.\u00a0<\/p><p>13.2 <strong>We will pass on changes in the rate of VAT<\/strong>. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.<\/p><p>13.3 <strong>What happens if we got the price wrong<\/strong>. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.<\/p><p>13.4 <strong>When you must pay and how you must pay<\/strong>. We accept payment with Visa,\u00a0Mastercard,\u00a0and American Express\u00a0credit and debit cards. When you must pay depends on what product you are buying:<\/p><ul><li><p>13.4.1 For <strong>goods<\/strong>, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.\u00a0<\/p><\/li><li><p>13.4.2 For <strong>digital content<\/strong>, you must pay for the products before you download them.<\/p><\/li><li><p>1.4.3 For <strong>services<\/strong>, you must pay for the services, before we start providing them.\u00a0<\/p><\/li><\/ul><p>13.5 <strong>We can charge interest if you pay late<\/strong>. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank PLC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.\u00a0<\/p><p>13.6 <strong>What to do if you think an invoice is wrong<\/strong>. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.<\/p><p><\/p><p><strong>14. Our responsibility for loss or damage suffered by you<\/strong><\/p><p>14.1 <strong>We are responsible to you for foreseeable loss and damage caused by us<\/strong>. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable or that is not caused by us. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.<\/p><p>14.2 <strong>We are not responsible for loss or damage caused by events beyond our reasonable control. <\/strong>If we fail to comply with these terms as a result of any event that is beyond our reasonable control (for example, but not limited to, interruption or failure of utility service, epidemics, pandemics, any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition), we will not be responsible for any loss or damage you suffer as a result.\u00a0<\/p><p>14.3 <strong>We do not exclude or limit in any way our liability to you where it would be unlawful to do so<\/strong>. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products, including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.\u00a0<\/p><p>14.4 <strong>When we are liable for damage to your property<\/strong>. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.\u00a0<\/p><p>14.5 If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.<\/p><p>14.6 <strong>We are not liable for business losses<\/strong>. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.<\/p><p>14.7 <strong>Exclusion of implied terms<\/strong>. To the fullest extent possible under applicable law, except as expressly set out in these terms and conditions we exclude any and all terms, conditions, warranties and representations of any kind whether express or implied, in relation to our products. However, this does not affect any of your statutory rights including, but not limited to, in relation to products that are not of satisfactory quality or your contract cancellation rights.<\/p><p><\/p><p><strong>15. Third Parties\u00a0<\/strong><\/p><p>15.1 We are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with agreements or arrangements that you enter into with third parties, or your use of or reliance on any content, goods or services available on or through any third party sites or resources or in general any dealings with any third parties. If you have any problems or disputes in connection with such third party agreements, please address them directly with the applicable third parties.<\/p><p>15.2 Specifically, Teemill Store Operators and associated sites through which you may have accessed and ordered products are not affiliates, agents, or representatives of Teemill. Any agreements you may have with such Teemill Store Operators and other third parties are separate from these terms and conditions. These terms and conditions and any documents expressly incorporated herein contain the entire agreement between you and us for the sale of products and any other terms are hereby excluded.<\/p><p>15.3 Furthermore, our websites may provide, or third parties may provide, links to other third party websites or resources. Because we have no control of such third party sites and resources, you acknowledge and agree that we are not responsible for the availability of such sites or resources, and that we do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources or the policies of such sites and resources, including their processing of personal data, which may differ from our policies.<\/p><p><\/p><p><strong>16. How we may use your personal information<\/strong><\/p><p>16.1<strong> How we may use your personal information<\/strong>.\u00a0 We will only use your personal information as set out in our <a target=\"_blank\" href=\"https:\/\/teemill.com\/policy\/privacy-policy\/\" rel=\"noreferrer noopener\">privacy policy<\/a>.<\/p><p><\/p><p><strong>17. Other important terms<\/strong><\/p><p>17.1 <strong>We may transfer this agreement to someone else<\/strong>. We may transfer our rights and obligations under these terms to another organisation.\u00a0<\/p><p>17.2<strong> You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee)<\/strong>. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if the other person is not of adequate financial standing to comply with these terms or is, in our opinion, likely to breach these terms. However, you may transfer our guarantee at paragraph 1.1 to a person who has acquired the product or, where the product is services, any item or property in respect of which we have provided the services. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property, for example by providing copies of correspondence demonstrating an affective assignment of the guarantee.\u00a0<\/p><p>17.3 <strong>Nobody else has any rights under this contract (except someone you pass your guarantee on to<\/strong>). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in paragraph 17.2 in respect of our guarantee.\u00a0<\/p><p>17.4<strong> If a court finds part of this contract illegal, the rest will continue in force<\/strong>. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.<\/p><p>17.5 <strong>Changes to these terms. <\/strong>We reserve the right to make changes to our website, policies, and terms and conditions, including these terms and conditions at any time. You will be subject to the terms and conditions in force at the time that you order products from us, unless any change to those terms and conditions is required to be made by law or government authority (in which case it may apply to orders previously placed by you (for example, see clause 6.1.1)).\u00a0<\/p><p>17.6 <strong>Even if we delay in enforcing this contract, we can still enforce it later<\/strong>. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.<\/p><p>17.7<strong> Which laws apply to this contract and where you may bring legal proceedings<\/strong>. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. Please also note that we may seek injunctive or other appropriate relief in any country or region if you have violated or threatened to violate our intellectual property rights and\/or the intellectual property rights of a third party.<\/p><p><strong><br \/><\/strong><\/p><p><strong>Schedule 1<\/strong><\/p><p><strong>Model Cancellation Form<\/strong><\/p><p><em>(Complete and return this form only if you wish to withdraw from the contract)<\/em><\/p><p>To Teemill Tech Ltd\u00a0<\/p><p>Rapanui Clothing, Hooke Hill, Freshwater, Isle Of Wight, England, PO40 9BG.<\/p><p>01983 409790<\/p><p>I\/We [<em>] hereby give notice that I\/We [<\/em>] cancel my\/our [<em>] contract of sale of the following goods [<\/em>]\/for the supply of the following service [*],<\/p><p>Ordered on [<em>]\/received on [<\/em>],<\/p><p>Name of consumer(s),<\/p><p>Address of consumer(s),<\/p><p>Signature of consumer(s) (only if this form is notified on paper),<\/p><p>Date<\/p><p>[*] Delete as appropriate<\/p><p>\u00a9 Crown copyright 2013.<\/p><p><\/p>"},"textColor":{"id":98423158,"value":"#{feature.text.color}"}}}],"properties":{"icon":{"id":98422069,"value":null},"title":{"id":98422070,"value":null},"backgroundColor":{"id":98422072,"value":"#{feature.background.color}"},"padding":{"id":98422076,"value":"6"},"fullWidth":{"id":98422077,"value":"0"},"fullBackgroundColor":{"id":98422078,"value":"#{feature.fullBackground.color}"},"published":{"id":98422079,"value":"1"},"conditions":{"id":98422080,"value":"[]"},"direction":{"id":98423150,"value":"column"},"textColor":{"id":98423151,"value":"#{feature.text.color}"},"buttonText":{"id":98423152,"value":null},"copy":{"id":98423153,"value":"<h3><strong>For consumers: our terms and conditions for the supply of goods, services and digital content\u00a0<\/strong><\/h3><p><\/p><p><strong>1. These terms<\/strong><\/p><p>1.1<strong> What these terms cover<\/strong>. These are the terms and conditions on which we supply products to you through our website, or through a website built using our technology, whether these are customised goods, non-customised goods, services or digital content. Also, where we supply products described as \"donations\" such products will amount to customised goods, non-customised goods, services or digital content depending upon the nature and characteristics of such products.\u00a0These terms apply to consumer transactions. If you are a business, the <a target=\"_blank\" href=\"https:\/\/teemill.com\/policy\/b-2-b-tos\/\" rel=\"noreferrer noopener\">business terms of sale<\/a> apply.<\/p><p>1.2 <strong>Why you should read them<\/strong>. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.\u00a0<\/p><p><\/p><p><strong>2. Information about us and how to contact us<\/strong><\/p><p>2.1<strong> Who we are<\/strong>. We are Teemill Tech Ltd a company registered in England and Wales. Our company registration number is 07071956 and our registered office is at Rapanui Clothing, Hooke Hill, Freshwater, Isle Of Wight, England, PO40 9BG. Our registered VAT number is 987 8365 41.\u00a0<\/p><p>2.2<strong> How to contact us<\/strong>. You can contact us by telephoning our customer service team at 01983 409790 or by writing to us at <a target=\"_blank\" href=\"mailto:hello@teemill.com\" rel=\"noreferrer noopener\">hello@teemill.com<\/a> or Rapanui Clothing, Hooke Hill, Freshwater, Isle Of Wight, England, PO40 9BG.<\/p><p>2.3<strong> How we may contact you<\/strong>. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.\u00a0<\/p><p>2.4 <strong>\"Writing\" includes emails<\/strong>. When we use the words \"writing\" or \"written\" in these terms, this includes emails.<\/p><p><\/p><p><strong>3. Our contract with you<\/strong><\/p><p>3.1 <strong>Placing orders with us. <\/strong>By placing an order with us you are offering to purchase a product on and subject to these terms and conditions. All orders are subject to availability and confirmation of the order price.<\/p><p>3.2 <strong>How we will accept your order<\/strong>. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.\u00a0<\/p><p>3.3 <strong>If we cannot accept your order<\/strong>. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, we consider that any photos, images and\/or designs provided by you to print on the goods are likely to infringe any third party's intellectual property rights or are of a defamatory or offensive nature, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.\u00a0<\/p><p>3.4 <strong>Your order number<\/strong>. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.<\/p><p>3.5 <strong>Production of the product. <\/strong>When your products are placed into production, we will notify you with a \u201cProduction Confirmation\u201d. When we dispatch the products to you we will send you a \"Dispatch Confirmation\". If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package.<\/p><p>3.6 <strong>Contracting with us. <\/strong>The contract between you and us for the purchase of products is made exclusively with us and is governed by these terms and conditions, despite any arrangements you may have made or discussions you may have had with any third parties. Please see Section 15 for further details.<\/p><p>3.7 <strong>International sales<\/strong>. We do accept orders from and do deliver to addresses outside the UK\u00a0 on the following basis:<\/p><ul><li><p>3.7.1 When ordering products for delivery outside of the UK you may be subject to import duties and taxes, which are levied once the products reach the specified delivery location. Any additional charges for customs and\/or import clearance and other handling charges must be paid by you, as we have no control over these charges.\u00a0<\/p><\/li><li><p>3.7.2 Customs policies vary widely from country to country, so you should contact your local customs office for further information.\u00a0<\/p><\/li><li><p>3.7.3 Additionally, please note that when ordering from us, you are considered the importer of record and will be responsible for all entry documents required by customs border protection and for the product classification and payment of duties, as well as any other import obligations and you must comply with all laws and regulations of the country in which you are receiving the products.\u00a0<\/p><\/li><li><p>3.7.4 Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries may be subject to opening and inspection by customs authorities.<\/p><\/li><li><p>3.7.5 A list of countries that we do accept orders from and deliver to can be found at the online checkout area of our website and may be amended from time to time.\u00a0<\/p><\/li><\/ul><p><\/p><p><strong>4. Our products<\/strong><\/p><p>4.1<strong> Customised and non-customised goods. <\/strong>We offer for sale the following types of goods:<\/p><ul><li><p>4.1.1 <strong>customised goods<\/strong> \u2013 these are goods that are made to your specifications or are clearly personalised for you (for example, but not limited to, where the goods consist of an item of clothing that has your bespoke design printed on it); and<\/p><\/li><li><p>4.1.2 <strong>non-customised goods<\/strong> \u2013 these are goods that are not made to your specifications and are not personalised for you.\u00a0<\/p><\/li><\/ul><p><strong>Please note that your rights to cancel your contract with us will differ depending on whether you have ordered customised goods or non-customised goods. Please see Section 9 for further details.\u00a0<\/strong><\/p><p>4.2 <strong>Products may vary slightly from their pictures<\/strong>. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.\u00a0<\/p><p>4.3 <strong>Product packaging may vary<\/strong>. The packaging of the product may vary from that shown in images on our website.\u00a0<\/p><p><\/p><p><strong>5. Your rights to make changes<\/strong><\/p><p>If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see paragraph 9 - Your rights to end the contract).<\/p><p><\/p><p><strong>6. Our rights to make changes<\/strong><\/p><p>6.1 <strong>Minor changes to the products<\/strong>. We may change the product:\u00a0<\/p><ul><li><p>6.1.1 to reflect changes in relevant laws and regulatory requirements. These changes will not affect your use of the product;\u00a0<\/p><\/li><li><p>6.1.2 to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product and<\/p><\/li><li><p>6.1.3 where product dimensions shown on our website are estimated and technical adjustments and\/or improvements are required in order to print the product. These changes will not affect your use of the product.<\/p><\/li><\/ul><p>6.2<strong> Updates to digital content<\/strong>. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.\u00a0<\/p><p><\/p><p><strong>7. Right to use your photos, images and\/or designs<\/strong><\/p><p>7.1 If you provide us with any photos, images and\/or designs to be printed on any customised goods ordered by you then you hereby grant us a non-exclusively, royalty free licence to use any and all intellectual property rights (including, but not limited to, copyright and design rights) subsisting in such photos, images and\/or designs for the purpose of completing your order.\u00a0<\/p><p>7.2 You agree and warrant that:\u00a0<\/p><ul><li><p>7.2.1 any photos, images and\/or designs provided by you to be printed on any customised goods ordered by you:<\/p><ul><li><p>(a) are your original works;\u00a0<\/p><\/li><li><p>(b) have not been copied from any works created by a third party; and<\/p><\/li><\/ul><\/li><li><p>7.2.2 the use of such photos, images and\/or designs by us will not infringe the intellectual property rights of any third parties.\u00a0\u00a0<\/p><p><\/p><\/li><\/ul><p>7.3 You agree to compensate us pound for pound for any and all losses, costs and liabilities that we may suffer or incur as a result any breach (i.e. a failure to comply) of the warranty given by you in paragraph 7.2 above.<\/p><p><\/p><p><strong>8. Providing the products<\/strong><\/p><p>8.1 <strong>Delivery costs<\/strong>. The costs of delivery will be as displayed to you on our website. In most (but not all) cases, we will arrange for the products to be delivered by UK Royal Mail.\u00a0<\/p><p>8.2 <strong>When we will provide the products<\/strong>.\u00a0<\/p><ul><li><p>8.2.1 <strong>If the products are goods<\/strong>. If the products are goods we will deliver them to you as soon as reasonably possible following our acceptance of your order. Given the nature of the goods to be provided, we cannot guarantee that the goods will be delivered within a fixed period of time. However, this does not affect any of your statutory rights.\u00a0\u00a0<\/p><\/li><li><p>8.2.2 <strong>If the products are one-off services<\/strong>. We will begin the services on the date we accept your order or, if later, on the date agreed with you during the order process. The estimated completion date for the services is as told to you during the order process.<\/p><\/li><li><p>8.2.3 <strong>If the product is a one-off purchase of digital content<\/strong>. We will make the digital content available for download by you as soon as we accept your order.<\/p><\/li><li><p>8.2.4 <strong>If the products are ongoing services or a subscription to receive goods or digital content<\/strong>. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in paragraph 9 or we end the contract by written notice to you as described in paragraph 11.<\/p><\/li><li><p>8.2.5 <strong>Dispatch and delivery times<\/strong>. Any dispatch and delivery time projections provided by us are estimates only and, to the fullest extent permitted by law, you shall not have a right to terminate your contract with us if we do not provide the products to you by any dispatch and delivery time projections.<strong> <\/strong>\u00a0However, this does not affect any of your statutory rights.\u00a0\u00a0<\/p><\/li><li><p>8.2.6 <strong>We are not responsible for delays outside our control. <\/strong>If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.\u00a0<\/p><\/li><\/ul><p>8.3<strong> If you are not at home when the product is delivered<\/strong>. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the relevant courier may leave you a note informing you of how to rearrange delivery or collect the products from a local depot.<\/p><p>8.4 <strong>If you do not re-arrange delivery<\/strong>. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and paragraph 11.2 will apply.<\/p><p>8.5 <strong>When you become responsible for the goods<\/strong>. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.<\/p><p>8.6<strong> When you own goods<\/strong>. You own a product which is goods once we have received payment in full.<\/p><p>8.7<strong> What will happen if you do not give required information to us<\/strong>. We may need certain information from you so that we can supply the products to you, for example, but not limited to, delivery particulars, information about any photos, images and\/or designs that you provide and\/or product measurements. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and paragraph 11.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.\u00a0<\/p><p>8.8 <strong>Reasons we may suspend the supply of products to you<\/strong>. We may have to suspend the supply of a product to:<\/p><ul><li><p>8.8.1 deal with technical problems or make minor technical changes;<\/p><\/li><li><p>8.8.2 update the product to reflect changes in relevant laws and regulatory requirements;<\/p><\/li><li><p>8.8.3 deal with any potential infringement of a third party's intellectual property rights by using any photos, images and\/or designs provided by you to print on the goods; and\/or<\/p><\/li><li><p>8.8.4 make changes to the product as requested by you or notified by us to you (see paragraph 6).<\/p><\/li><\/ul><p>8.9 <strong>Your rights if we suspend the supply of products<\/strong>. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than four weeks and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.<\/p><p>8.10<strong> We may also suspend supply of the products if you do not pay<\/strong>. If you do not pay us for the products when you are supposed to (see paragraph 13.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see paragraph 13.6). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see paragraph 13.5).\u00a0<\/p><p><\/p><p><strong>9. Your rights to end the contract<\/strong><\/p><p>9.1 Your rights when you end the contract will depend on what you have bought (for example, whether the products are customised goods, non-customised goods or services), whether there is anything wrong with it, how we are performing and when you decide to end the contract:<\/p><ul><li><p>9.1.1 <strong>If what you have bought is faulty or misdescribed you may have a legal right to end the contract <\/strong>(or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), <strong>see <\/strong>paragraph 12;<\/p><\/li><li><p>9.1.2 <strong>If you want to end the contract because of something we have done or have told you we are going to do, see <\/strong>paragraph 9.2; and<\/p><\/li><li><p>9.1.3 <strong>If you have just changed your mind about the product, see <\/strong>paragraph 9.3. Depending upon what you have ordered, you may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.\u00a0<\/p><\/li><\/ul><p>9.2 <strong>Ending the contract because of something we have done or are going to do<\/strong>. If you are ending a contract for a reason set out at paragraphs 9.2.1 to 9.2.4 below the contract will end immediately and we will refund you in full for any products which have not been provided (this paragraph does not affect your statutory rights). The reasons are:<\/p><ul><li><p>9.2.1 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;<\/p><\/li><li><p>9.2.2 there is a risk that supply of the products may be significantly delayed because of events outside our control;\u00a0<\/p><\/li><li><p>9.2.3 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than two weeks; or<\/p><\/li><li><p>9.2.4 you have a legal right to end the contract because of something we have done wrong in respect of this contract.\u00a0<\/p><\/li><\/ul><p>9.3<strong> Exercising your right to change your mind (Consumer Contracts Regulations 2013)<\/strong>. For most non-customised goods bought online you have a legal right to change your mind within 14 days and receive a refund.\u00a0 These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.\u00a0<\/p><p>9.4 <strong>When you don't have the right to change your mind<\/strong>.\u00a0 You do not have a right to change your mind in respect of:<\/p><ul><li><p>9.4.1 customised goods (as described in paragraph 4.1.1);<\/p><\/li><li><p>9.4.2 digital products after you have started to download or stream these;\u00a0<\/p><\/li><li><p>9.4.3 services, once these have been completed, even if the cancellation period is still running;<\/p><\/li><li><p>9.4.4 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;<\/p><\/li><li><p>9.4.5 sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and\u00a0<\/p><\/li><li><p>9.4.6 any products which become mixed inseparably with other items after their delivery.<\/p><\/li><\/ul><p><strong>9.5 How long do I have to change my mind?<\/strong> How long you have depends on what you have ordered and how it is delivered.<\/p><ul><li><p>9.5.1 <strong>Have you bought services (for example, planting trees in your name)?<\/strong> If so, you have 14 days after the day we email you to confirm we accept your order However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.<\/p><\/li><li><p>9.5.2 <strong>Have you bought digital content for download or streaming (for example, an album)?<\/strong> If so, you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming.\u00a0 If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.<\/p><\/li><\/ul><p>9.5.3 <strong>Have you bought non-customised goods (for example, apparel that is not made to your specifications and does not contain any photo, image or design provided by you)?<\/strong> If so, you can cancel your order at no cost any time before we issue the Dispatch Confirmation relating to the applicable goods. Following the issuing of the Dispatch Confirmation, you have 14 days after the day you (or someone you nominate) receives the goods, <strong>unless<\/strong>:<\/p><ul><li><p>(a) <strong>Your goods are split into several deliveries over different days<\/strong>. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.<\/p><\/li><li><p>(b) <strong>Your goods are for regular delivery over a set period<\/strong>.\u00a0 In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.<\/p><\/li><\/ul><p><\/p><p><strong>10. How to end the contract with us (including if you have changed your mind)<\/strong><\/p><p>10.1 <strong>Tell us you want to end the contract<\/strong>. To end the contract with us, please let us know by doing one of the following:\u00a0\u00a0<\/p><ul><li><p>10.1.1 <strong>Phone or email<\/strong>. Call customer services on 01983 409790 or email us at <a target=\"_blank\" href=\"mailto:hello@teemill.com\" rel=\"noreferrer noopener\">hello@teemill.com<\/a>. Please provide your name, home address, details of the order and, where available, your phone number and email address.\u00a0<\/p><\/li><li><p>10.1.2 <strong>Online<\/strong>. Complete the <a target=\"_blank\" href=\"https:\/\/teemill.com\/help\/\" rel=\"noreferrer noopener\">form on our website<\/a>.<\/p><\/li><li><p>10.1.3 <strong>By post<\/strong>. Print off the form shown in Schedule 1 to these terms and conditions and post it to us at the address on the form.\u00a0 Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.\u00a0<\/p><\/li><\/ul><p>10.2 <strong>Returning products after ending the contract<\/strong>. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Rapanui Clothing, Hooke Hill, Freshwater, Isle Of Wight, England, PO40 9BG. Please call customer services on 01983 409790 or email us at <a target=\"_blank\" href=\"mailto:hello@teemill.com\" rel=\"noreferrer noopener\">hello@teemill.com<\/a> for a return label or to arrange collection.\u00a0 <strong>If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.<\/strong>\u00a0<\/p><p>10.3 <strong>When we will pay the costs of return<\/strong>. We will pay the costs of return:<\/p><ul><li><p>10.3.1 if the products are faulty or misdescribed; or<\/p><\/li><li><p>10.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.\u00a0<\/p><\/li><\/ul><p>In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. However, please see paragraph 10.4 in respect of the costs of return.\u00a0\u00a0\u00a0\u00a0<\/p><p>10.4 <strong>UK deliveries. <\/strong>Deliveries within the UK are eligible for no cost returns via Freepost, instructions for which are provided in your delivery confirmation email and on the outside of the packaging of the products.<strong>\u00a0<\/strong><\/p><p>10.5<strong> How we will refund you<\/strong>.\u00a0 We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.<\/p><p>10.6 <strong>Deductions from refunds if you are exercising your right to change your mind in accordance with these terms and conditions<\/strong>. If you are exercising your right to change your mind:\u00a0<\/p><ul><li><p>10.6.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the non-customised goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the non-customised goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.\u00a0<\/p><\/li><li><p>10.6.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.<\/p><\/li><li><p>10.6.3 Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.<\/p><\/li><\/ul><p>10.7<strong> When your refund will be made<\/strong>. We will make any refunds due to you as soon as possible.\u00a0 If you are exercising your right to change your mind then:\u00a0<\/p><ul><li><p>10.7.1<strong> <\/strong>If the products are non-customised goods, your refund will be made within 14 days from the day on which we receive the product back from you. For information about how to return a product to us, see paragraph 10.2.\u00a0<\/p><\/li><li><p>10.7.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind<\/p><\/li><\/ul><p><\/p><p><strong>11. Our rights to end the contract<\/strong><\/p><p>11.1<strong> We may end the contract if you break it<\/strong>. We may end the contract for a product at any time by writing to you if:<\/p><ul><li><p>11.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;<\/p><\/li><li><p>11.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, but not limited to, delivery particulars, information about any photos, images and\/or designs that you provide and\/or product measurements;<\/p><\/li><li><p>11.1.3 you do not, within a reasonable time, allow us to deliver the products to you;\u00a0<\/p><\/li><li><p>11.1.4 you do not, within a reasonable time, allow us access to your premises to supply the services; or<\/p><\/li><li><p>11.1.5 any photos, images and\/or designs provided by you to print on the goods are likely to infringe any third party's intellectual property rights.<\/p><\/li><\/ul><p>11.2<strong> You must compensate us if you break the contract<\/strong>. If we end the contract in the situations set out in paragraph 11.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.<\/p><p>11.3 <strong>We may withdraw the product<\/strong>. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 14 working days (being days, other than Saturdays, Sundays or public holidays in England, when banks in London are open for business) in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.<\/p><p><\/p><p><strong>12. If there is a problem with the product<\/strong><\/p><p>12.1<strong> How to tell us about problems<\/strong>. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01983 409790 or write to us\u00a0 at <a target=\"_blank\" href=\"mailto:hello@teemill.com\" rel=\"noreferrer noopener\">hello@teemill.com<\/a>.\u00a0<\/p><p>12.2 <strong>Conformity with this contract<\/strong>. We are under a legal duty to supply products that are in conformity with this contract.\u00a0<\/p><p>12.3<strong> Your obligation to return rejected products<\/strong>. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us. We will pay the costs of postage or collection. Please call customer services on 01983 409790 or email us at <a target=\"_blank\" href=\"mailto:hello@teemill.com\" rel=\"noreferrer noopener\">hello@teemill.com<\/a> for a return label.<\/p><p><\/p><p><strong>13. Price and payment<\/strong><\/p><p>13.1 <strong>Where to find the price for the product<\/strong>. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. All prices are payable in Great British Pound Sterling. We take reasonable care to ensure that the price of the product advised to you is correct. However please see paragraph 13.3 for what happens if we discover an error in the price of the product you order.\u00a0<\/p><p>13.2 <strong>We will pass on changes in the rate of VAT<\/strong>. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.<\/p><p>13.3 <strong>What happens if we got the price wrong<\/strong>. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.<\/p><p>13.4 <strong>When you must pay and how you must pay<\/strong>. We accept payment with Visa,\u00a0Mastercard,\u00a0and American Express\u00a0credit and debit cards. When you must pay depends on what product you are buying:<\/p><ul><li><p>13.4.1 For <strong>goods<\/strong>, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.\u00a0<\/p><\/li><li><p>13.4.2 For <strong>digital content<\/strong>, you must pay for the products before you download them.<\/p><\/li><li><p>1.4.3 For <strong>services<\/strong>, you must pay for the services, before we start providing them.\u00a0<\/p><\/li><\/ul><p>13.5 <strong>We can charge interest if you pay late<\/strong>. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank PLC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.\u00a0<\/p><p>13.6 <strong>What to do if you think an invoice is wrong<\/strong>. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.<\/p><p><\/p><p><strong>14. Our responsibility for loss or damage suffered by you<\/strong><\/p><p>14.1 <strong>We are responsible to you for foreseeable loss and damage caused by us<\/strong>. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable or that is not caused by us. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.<\/p><p>14.2 <strong>We are not responsible for loss or damage caused by events beyond our reasonable control. <\/strong>If we fail to comply with these terms as a result of any event that is beyond our reasonable control (for example, but not limited to, interruption or failure of utility service, epidemics, pandemics, any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition), we will not be responsible for any loss or damage you suffer as a result.\u00a0<\/p><p>14.3 <strong>We do not exclude or limit in any way our liability to you where it would be unlawful to do so<\/strong>. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products, including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.\u00a0<\/p><p>14.4 <strong>When we are liable for damage to your property<\/strong>. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.\u00a0<\/p><p>14.5 If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.<\/p><p>14.6 <strong>We are not liable for business losses<\/strong>. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.<\/p><p>14.7 <strong>Exclusion of implied terms<\/strong>. To the fullest extent possible under applicable law, except as expressly set out in these terms and conditions we exclude any and all terms, conditions, warranties and representations of any kind whether express or implied, in relation to our products. However, this does not affect any of your statutory rights including, but not limited to, in relation to products that are not of satisfactory quality or your contract cancellation rights.<\/p><p><\/p><p><strong>15. Third Parties\u00a0<\/strong><\/p><p>15.1 We are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with agreements or arrangements that you enter into with third parties, or your use of or reliance on any content, goods or services available on or through any third party sites or resources or in general any dealings with any third parties. If you have any problems or disputes in connection with such third party agreements, please address them directly with the applicable third parties.<\/p><p>15.2 Specifically, Teemill Store Operators and associated sites through which you may have accessed and ordered products are not affiliates, agents, or representatives of Teemill. Any agreements you may have with such Teemill Store Operators and other third parties are separate from these terms and conditions. These terms and conditions and any documents expressly incorporated herein contain the entire agreement between you and us for the sale of products and any other terms are hereby excluded.<\/p><p>15.3 Furthermore, our websites may provide, or third parties may provide, links to other third party websites or resources. Because we have no control of such third party sites and resources, you acknowledge and agree that we are not responsible for the availability of such sites or resources, and that we do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources or the policies of such sites and resources, including their processing of personal data, which may differ from our policies.<\/p><p><\/p><p><strong>16. How we may use your personal information<\/strong><\/p><p>16.1<strong> How we may use your personal information<\/strong>.\u00a0 We will only use your personal information as set out in our <a target=\"_blank\" href=\"https:\/\/teemill.com\/policy\/privacy-policy\/\" rel=\"noreferrer noopener\">privacy policy<\/a>.<\/p><p><\/p><p><strong>17. Other important terms<\/strong><\/p><p>17.1 <strong>We may transfer this agreement to someone else<\/strong>. We may transfer our rights and obligations under these terms to another organisation.\u00a0<\/p><p>17.2<strong> You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee)<\/strong>. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if the other person is not of adequate financial standing to comply with these terms or is, in our opinion, likely to breach these terms. However, you may transfer our guarantee at paragraph 1.1 to a person who has acquired the product or, where the product is services, any item or property in respect of which we have provided the services. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property, for example by providing copies of correspondence demonstrating an affective assignment of the guarantee.\u00a0<\/p><p>17.3 <strong>Nobody else has any rights under this contract (except someone you pass your guarantee on to<\/strong>). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in paragraph 17.2 in respect of our guarantee.\u00a0<\/p><p>17.4<strong> If a court finds part of this contract illegal, the rest will continue in force<\/strong>. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.<\/p><p>17.5 <strong>Changes to these terms. <\/strong>We reserve the right to make changes to our website, policies, and terms and conditions, including these terms and conditions at any time. You will be subject to the terms and conditions in force at the time that you order products from us, unless any change to those terms and conditions is required to be made by law or government authority (in which case it may apply to orders previously placed by you (for example, see clause 6.1.1)).\u00a0<\/p><p>17.6 <strong>Even if we delay in enforcing this contract, we can still enforce it later<\/strong>. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.<\/p><p>17.7<strong> Which laws apply to this contract and where you may bring legal proceedings<\/strong>. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. Please also note that we may seek injunctive or other appropriate relief in any country or region if you have violated or threatened to violate our intellectual property rights and\/or the intellectual property rights of a third party.<\/p><p><strong><br \/><\/strong><\/p><p><strong>Schedule 1<\/strong><\/p><p><strong>Model Cancellation Form<\/strong><\/p><p><em>(Complete and return this form only if you wish to withdraw from the contract)<\/em><\/p><p>To Teemill Tech Ltd\u00a0<\/p><p>Rapanui Clothing, Hooke Hill, Freshwater, Isle Of Wight, England, PO40 9BG.<\/p><p>01983 409790<\/p><p>I\/We [<em>] hereby give notice that I\/We [<\/em>] cancel my\/our [<em>] contract of sale of the following goods [<\/em>]\/for the supply of the following service [*],<\/p><p>Ordered on [<em>]\/received on [<\/em>],<\/p><p>Name of consumer(s),<\/p><p>Address of consumer(s),<\/p><p>Signature of consumer(s) (only if this form is notified on paper),<\/p><p>Date<\/p><p>[*] Delete as appropriate<\/p><p>\u00a9 Crown copyright 2013.<\/p><p><\/p>"},"template":{"id":98423154,"value":"feature"}}},{"id":4154916,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":9,"items":[],"properties":{"html":{"id":98422104,"value":"<h2><strong>No animal testing round here<\/strong><\/h2><p>Our products are vegan-friendly. 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Refunds are usually appear within 48 hours, but can take 5-10 working days to appear on your statements.<\/h5><h5><strong>How do I return a gift item?<\/strong><\/h5><h5>If you have received an item as a gift and wish to return it, we recommend contacting the original purchaser as you'll need to know the order number, email address and postcode linked to the products, to be able to use the online returns form.<\/h5><p>To get your returns information head to the FAQ Contact page and input the order information in the My Order section. There\u2019s a question marked \u2018<em>How do I return my order?<\/em>\u2019.<\/p><p>Fill in the drop down menus for <strong>all<\/strong> of the items you want to send back to us, click submit and you'll be able to retrieve a unique returns address and bar code for the items you want to send back to us.<\/p><p>If you don't have a printer, simply write out the information by hand and you'll still be able to send items back to us. Make sure to include the number for the returns bar code so our team can process your items when they arrive back to our factory.<\/p><p>Package them up, pop them in the post and we'll process your return\/ exchange request as soon as they arrive back to our factory.<\/p><p>If you would like to send a gift item back without the purchaser knowing, please use the contact form to get in touch with our support team and we can offer more help.<\/p><h5><strong>What is your returns policy?<\/strong><\/h5><h5>We hope you love your order, but completely understand there may be times when you need to return something to us.<\/h5><p>A link to the online returns form can be found in your confirmation email receipt and your dispatch email but if you need any help, or have any questions about a return, please use the contact form to get in touch with our support team.<\/p><p>You may\u00a0cancel your order or return your products at any time, up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you.<\/p><p>But, unless they are defective,\u00a0<strong>we cannot accept returns of custom products, sample orders<\/strong>, or any products that have been\u00a0<strong>washed<\/strong>\u00a0or\u00a0<strong>worn<\/strong>.<\/p><h5><strong>I don't have a printer to print off the returns information, can I still return my order?<\/strong><\/h5><h5>Yes, absolutely. If you don't have a printer, the email includes a QR code you can take to your local Post Office and they will scan it in for you.<\/h5><p>Package up your products, pop them in the post and we'll process your requests as soon as they arrive back to the factory.<\/p><h5><strong>Can I return products purchased in a bundle?<\/strong><\/h5><p>Yes you can, but please note, if you return individual items from a bundle, you break the special offer of that bundle.<\/p><p>Products bought as part of bundle deals if returned separately, will result in the full price being charged for other items kept from the bundle.<\/p><p>Your refund will be adjusted accordingly.<\/p>"},"textColor":{"id":98423315,"value":"#{feature.text.color}"}}}],"properties":{"icon":{"id":98423079,"value":null},"title":{"id":98423080,"value":"Returns"},"backgroundColor":{"id":98423082,"value":"#{feature.background.color}"},"padding":{"id":98423086,"value":"6"},"fullWidth":{"id":98423087,"value":"0"},"fullBackgroundColor":{"id":98423088,"value":"#{feature.fullBackground.color}"},"published":{"id":98423089,"value":"1"},"conditions":{"id":98423090,"value":"[]"},"direction":{"id":98423307,"value":"column"},"textColor":{"id":98423308,"value":"#{feature.text.color}"},"buttonText":{"id":98423309,"value":null},"copy":{"id":98423310,"value":"<h3><strong>Questions about Returns<\/strong><\/h3><h5><strong>How do I return my order?<\/strong><\/h5><h5>We hope you love your order, but understand there may be times when you need to return items to us. Just enter your order ID to see if your order is eligible to be returned... <strong><u>please go to the footer page...as a submission form can be found there<\/u><\/strong><\/h5><h5><strong>Have you received my return?<\/strong><\/h5><h5>You should allow up to 14 working days for your returns to arrive back to our factory, but we process your requests the same day they arrive.<\/h5><p>If you navigate through the FAQs to the section marked Other, there is a tracking system which will allow you to monitor whether your order has arrived back with us. This is the same system we use, so if the data shows your order hasn't arrived with us yet, we won't be able to provide more information.<\/p><p>If you have waited more than 14 working days and the tracking system doesn't show your returns have arrived, please use the contact form to get in touch with our support team and make sure to confirm the following;<\/p><ul><li><p>Your original order number<\/p><\/li><li><p>Your online returns shipping label<\/p><\/li><li><p>Your proof of postage<\/p><\/li><\/ul><h5><strong>When will I receive my refund\/exchange?<\/strong><\/h5><h5>We process returns\/exchanges the same day they arrive back with us. Exchange orders are automatically added to the factory queue and fulfilled and dispatched as normal. Refunds are usually appear within 48 hours, but can take 5-10 working days to appear on your statements.<\/h5><h5><strong>How do I return a gift item?<\/strong><\/h5><h5>If you have received an item as a gift and wish to return it, we recommend contacting the original purchaser as you'll need to know the order number, email address and postcode linked to the products, to be able to use the online returns form.<\/h5><p>To get your returns information head to the FAQ Contact page and input the order information in the My Order section. There\u2019s a question marked \u2018<em>How do I return my order?<\/em>\u2019.<\/p><p>Fill in the drop down menus for <strong>all<\/strong> of the items you want to send back to us, click submit and you'll be able to retrieve a unique returns address and bar code for the items you want to send back to us.<\/p><p>If you don't have a printer, simply write out the information by hand and you'll still be able to send items back to us. Make sure to include the number for the returns bar code so our team can process your items when they arrive back to our factory.<\/p><p>Package them up, pop them in the post and we'll process your return\/ exchange request as soon as they arrive back to our factory.<\/p><p>If you would like to send a gift item back without the purchaser knowing, please use the contact form to get in touch with our support team and we can offer more help.<\/p><h5><strong>What is your returns policy?<\/strong><\/h5><h5>We hope you love your order, but completely understand there may be times when you need to return something to us.<\/h5><p>A link to the online returns form can be found in your confirmation email receipt and your dispatch email but if you need any help, or have any questions about a return, please use the contact form to get in touch with our support team.<\/p><p>You may&nbsp;cancel your order or return your products at any time, up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you.<\/p><p>But, unless they are defective,&nbsp;<strong>we cannot accept returns of custom products, sample orders<\/strong>, or any products that have been&nbsp;<strong>washed<\/strong>&nbsp;or&nbsp;<strong>worn<\/strong>.<\/p><h5><strong>I don't have a printer to print off the returns information, can I still return my order?<\/strong><\/h5><h5>Yes, absolutely. If you don't have a printer, the email includes a QR code you can take to your local Post Office and they will scan it in for you.<\/h5><p>Package up your products, pop them in the post and we'll process your requests as soon as they arrive back to the factory.<\/p><h5><strong>Can I return products purchased in a bundle?<\/strong><\/h5><p>Yes you can, but please note, if you return individual items from a bundle, you break the special offer of that bundle.<\/p><p>Products bought as part of bundle deals if returned separately, will result in the full price being charged for other items kept from the bundle.<\/p><p>Your refund will be adjusted accordingly.<\/p>"},"template":{"id":98423311,"value":"feature"}}},{"id":4154949,"type":"row","published":1,"size":{"x":12,"y":0},"order":3,"items":[{"id":4154950,"type":"pod","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"title":{"id":98423127,"value":null},"copy":{"id":98423128,"value":null},"media":{"id":98423129,"value":"image"},"image":{"id":98423130,"value":"{\"src\":\"https:\\\/\\\/images.podos.io\\\/2kww8so4hx7fkyha25odfnv6g6qexrkofmjxfhtrvegquosz.png.png?w=auto&h=auto\",\"alt\":\"\"}"},"video":{"id":98423131,"value":null},"autoplayInBackground":{"id":98423132,"value":"1"},"titleSize":{"id":98423133,"value":"1"},"overlay":{"id":98423134,"value":"1"},"href":{"id":98423135,"value":null},"borderRadius":{"id":98423136,"value":"#{image.border.radius}"},"overlayOpacity":{"id":98423137,"value":"0"},"overlayColors":{"id":98423138,"value":null},"overlayDirection":{"id":98423139,"value":"90"},"template":{"id":98423140,"value":"pod"},"padding":{"id":98423141,"value":"6"},"fullWidth":{"id":98423142,"value":"0"},"fullBackgroundColor":{"id":98423143,"value":"#fff0"},"published":{"id":98423144,"value":"1"},"conditions":{"id":98423145,"value":"[]"},"ratio":{"id":98423146,"value":"short"}}},{"id":4154951,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":1,"items":[],"properties":{"padding":{"id":98423147,"value":"2"},"html":{"id":98423148,"value":"<h3><strong>Questions about Delivery<\/strong><\/h3><h5><strong>Why don't you ship to my country?<\/strong><\/h5><h5>We ship to hundreds of countries worldwide. In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively.<\/h5><p>The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to as the internet opens up new markets.<\/p><p>We are unable to offer to ship to a country on a one-off basis, or change territories by request. The countries we can ship to are shown in the checkout section when placing an order.<\/p><h5><strong>Where do you ship to?<\/strong><\/h5><h5>We ship to most countries worldwide. You can view the full list of countries we can ship to in the checkout when placing your order, but we've added them below for you too!<\/h5><p>Countries we ship to currently (subject to change):<\/p><p>\u00c5land Islands<\/p><p>Algeria<\/p><p>Andorra<\/p><p>Argentina<\/p><p>Armenia<\/p><p>Australia<\/p><p>Austria<\/p><p>Bahrain<\/p><p>Bangladesh<\/p><p>Belgium<\/p><p>Bulgaria<\/p><p>Canada<\/p><p>Cape Verde<\/p><p>Chile<\/p><p>China<\/p><p>Costa Rica<\/p><p>Croatia<\/p><p>Cyprus<\/p><p>Czech Republic<\/p><p>Denmark<\/p><p>Egypt<\/p><p>Estonia<\/p><p>Falkland Islands<\/p><p>Faroe Islands<\/p><p>Finland<\/p><p>France<\/p><p>Georgia<\/p><p>Germany<\/p><p>Gibraltar<\/p><p>Greece<\/p><p>Greenland<\/p><p>Guernsey<\/p><p>Hong Kong<\/p><p>Hungary<\/p><p>Iceland<\/p><p>India<\/p><p>Indonesia<\/p><p>Ireland<\/p><p>Isle of Man<\/p><p>Italy<\/p><p>Japan<\/p><p>Jersey<\/p><p>Kenya<\/p><p>Korea, Republic of<\/p><p>Kuwait<\/p><p>Latvia<\/p><p>Liechtenstein<\/p><p>Lithuania<\/p><p>Luxembourg<\/p><p>Malaysia<\/p><p>Malta<\/p><p>Mauritius<\/p><p>Mayotte<\/p><p>Mexico<\/p><p>Monaco<\/p><p>Netherlands<\/p><p>New Caledonia<\/p><p>New Zealand<\/p><p>Norfolk Island<\/p><p>Norway<\/p><p>Oman<\/p><p>Philippines<\/p><p>Poland<\/p><p>Portugal<\/p><p>Qatar<\/p><p>Romania<\/p><p>San Marino<\/p><p>Saudi Arabia<\/p><p>Senegal<\/p><p>Serbia<\/p><p>Singapore<\/p><p>Slovakia<\/p><p>Slovenia<\/p><p>Spain<\/p><p>Sri Lanka<\/p><p>Sweden<\/p><p>Switzerland<\/p><p>Taiwan<\/p><p>Thailand<\/p><p>Turkey<\/p><p>United Arab Emirates<\/p><p>United Kingdom<\/p><p>United States<\/p><p>United States Minor Outlying Islands<\/p><p>Uruguay<\/p><p><\/p><p><strong>If your country isn't showing in the list, sadly, we cannot ship to this location.<\/strong><\/p><p>In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively.<\/p><p>The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to.<\/p><p>We are unable to offer to ship to a country on a one-off basis, or change territories by request.<\/p><p><\/p><h5><strong>How fast are orders shipped?<\/strong><\/h5><h5>Most orders are printed within 48-72 hours of when they are placed. Our factory operating hours are Monday-Friday and so orders can take a little longer if they fall over a weekend.<\/h5><p><strong>Any dispatch and delivery time projections provided by us are estimates only, and may\u00a0be affected by public, bank or international holidays, or delays outside of our control.<\/strong><\/p><p>The turnaround time on an order depends on where your order is being sent to and the delivery option selected in the checkout form when placing your order.<\/p><p>Options range from standard shipping, to expedited and tracked worldwide delivery.<\/p><p>You can find all of the shipping information in our Delivery FAQs and when you reach the checkout form and select the shipping service which suits you.<\/p><p>Once you've placed your order, you should receive an email confirmation including an estimated delivery date for your order.<\/p><p>When your order has been completed, where you have purchased tracked delivery, tracking information will be provided in your Dispatch email.<\/p><h5><strong>How much is shipping?<\/strong><\/h5><h5>The cost of shipping depends on where an order is being sent to and how fast you want your order to arrive. If you need your order sooner for a specific time or event, we recommend placing your order with an upgraded shipping method.<\/h5><p>All of the shipping information can be found in the cart when placing an order.<\/p><ul><li><p>UK Standard \u00a34.50 (4-8 days)<\/p><\/li><li><p>UK 1st Class \u00a36.50 (3-6 days)<\/p><\/li><li><p>UK Royal Mail Priority \u00a312.50 (Next Working Day if ordered before 1pm Mon-Fri)<\/p><\/li><li><p>UK FedEx Standard \u00a38.50 (4-6 days)<\/p><\/li><li><p>UK FedEx Priority \u00a310.50 (3-5 days)<\/p><\/li><li><p>EU Standard \u00a37.00 (5-10 days) <strong>*All EU deliveries are tax paid and there is no customs duty for orders under \u20ac150<\/strong><\/p><\/li><li><p>EU Tracked &amp; Signed \u00a316.00 (5-10 days) <strong>*All EU deliveries are tax paid and there is no customs duty for orders under \u20ac150<\/strong><\/p><\/li><li><p>International \u00a37.50 (10-15 days)<\/p><\/li><li><p>International Tracked &amp; Signed \u00a316.00 (10-15 days)<\/p><\/li><\/ul><p>Orders containing large art prints and frames are sent using the below services<\/p><ul><li><p>DPD Standard \u00a39.50 (4-6 days)<\/p><\/li><li><p>EU Delivery \u00a321.00 (7-10 days)<\/p><\/li><li><p>International Delivery \u00a360.50 (10-15 days)<\/p><\/li><\/ul><h5><strong>Can I combine orders to save on postage?<\/strong><\/h5><h5>No, once an order has been placed it\u2019s given its own unique order number and place in the fulfilment queue. Merging orders together would cause confusion to our factory processes and ultimately cause a delay in completing your orders. This includes orders placed across different stores.<\/h5><h5><strong>Can I track my order?<\/strong><\/h5><h5>For UK orders we dispatch all orders with tracking information. If you have an EU\/ International shipping address and you've purchased Tracked and Signed delivery in the checkout, you\u2019ll receive a tracking link for your order in your dispatch confirmation email. Click that link and you'll be taken to Royal Mail's <a target=\"_blank\" href=\"https:\/\/www.royalmail.com\/track-your-item#\/\" rel=\"noreferrer noopener\">Track and Trace<\/a> service so you can stay updated on its journey to you.<\/h5><p><em>For EU\/ International orders placed with standard shipping, detailed tracking is not available once your order leaves the UK.<\/em><\/p><h5><strong>Are there any additional customs charges for orders outside of the UK?<\/strong><\/h5><h5><strong>orders destined for the EU are customs-free up to a value of \u20ac150.<\/strong><\/h5><p>When ordering products for delivery outside of the UK, depending on the destination, you may be subject to import duties and taxes which are levied once the products reach the specified delivery location.<\/p><p>Any additional charges for customs and\/or import clearance and other handling charges must be paid by you, as we have no control over these charges.<\/p><h5><strong>What packaging will orders arrive in?<\/strong><\/h5><h5>All orders are shipped in sustainable, eco-friendly packaging, designed with the environment in mind and made with natural materials. They are rip-proof, splash-proof mailers made from paper, decorated with a fun design that can be coloured in or upcycled. Large orders come in cardboard boxes sealed with environmentally friendly tape.<\/h5><p>We don't include receipts in the bags so they are perfect for gifting.<\/p><p><a target=\"_blank\" class=\"cursor-pointer tml-button md-2 spaced\" href=\"https:\/\/burninginnovations.co.uk\/help\/group\/delivery#\" rel=\"noreferrer noopener\"><strong>Can't find what you are looking for?<\/strong><\/a><\/p>"},"textColor":{"id":98423149,"value":"#{feature.text.color}"}}}],"properties":{"direction":{"id":98423114,"value":"column"},"icon":{"id":98423115,"value":null},"title":{"id":98423116,"value":null},"textColor":{"id":98423117,"value":"#{feature.text.color}"},"backgroundColor":{"id":98423118,"value":"#{feature.background.color}"},"buttonText":{"id":98423119,"value":null},"copy":{"id":98423120,"value":"<h3><strong>Questions about Delivery<\/strong><\/h3><h5><strong>Why don't you ship to my country?<\/strong><\/h5><h5>We ship to hundreds of countries worldwide. In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively.<\/h5><p style=\"text-align: start\">The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to as the internet opens up new markets.<\/p><p style=\"text-align: start\">We are unable to offer to ship to a country on a one-off basis, or change territories by request. The countries we can ship to are shown in the checkout section when placing an order.<\/p><h5><strong>Where do you ship to?<\/strong><\/h5><h5>We ship to most countries worldwide. You can view the full list of countries we can ship to in the checkout when placing your order, but we've added them below for you too!<\/h5><p>Countries we ship to currently (subject to change):<\/p><p>\u00c5land Islands<\/p><p>Algeria<\/p><p>Andorra<\/p><p>Argentina<\/p><p>Armenia<\/p><p>Australia<\/p><p>Austria<\/p><p>Bahrain<\/p><p>Bangladesh<\/p><p>Belgium<\/p><p>Bulgaria<\/p><p>Canada<\/p><p>Cape Verde<\/p><p>Chile<\/p><p>China<\/p><p>Costa Rica<\/p><p>Croatia<\/p><p>Cyprus<\/p><p>Czech Republic<\/p><p>Denmark<\/p><p>Egypt<\/p><p>Estonia<\/p><p>Falkland Islands<\/p><p>Faroe Islands<\/p><p>Finland<\/p><p>France<\/p><p>Georgia<\/p><p>Germany<\/p><p>Gibraltar<\/p><p>Greece<\/p><p>Greenland<\/p><p>Guernsey<\/p><p>Hong Kong<\/p><p>Hungary<\/p><p>Iceland<\/p><p>India<\/p><p>Indonesia<\/p><p>Ireland<\/p><p>Isle of Man<\/p><p>Italy<\/p><p>Japan<\/p><p>Jersey<\/p><p>Kenya<\/p><p>Korea, Republic of<\/p><p>Kuwait<\/p><p>Latvia<\/p><p>Liechtenstein<\/p><p>Lithuania<\/p><p>Luxembourg<\/p><p>Malaysia<\/p><p>Malta<\/p><p>Mauritius<\/p><p>Mayotte<\/p><p>Mexico<\/p><p>Monaco<\/p><p>Netherlands<\/p><p>New Caledonia<\/p><p>New Zealand<\/p><p>Norfolk Island<\/p><p>Norway<\/p><p>Oman<\/p><p>Philippines<\/p><p>Poland<\/p><p>Portugal<\/p><p>Qatar<\/p><p>Romania<\/p><p>San Marino<\/p><p>Saudi Arabia<\/p><p>Senegal<\/p><p>Serbia<\/p><p>Singapore<\/p><p>Slovakia<\/p><p>Slovenia<\/p><p>Spain<\/p><p>Sri Lanka<\/p><p>Sweden<\/p><p>Switzerland<\/p><p>Taiwan<\/p><p>Thailand<\/p><p>Turkey<\/p><p>United Arab Emirates<\/p><p>United Kingdom<\/p><p>United States<\/p><p>United States Minor Outlying Islands<\/p><p>Uruguay<\/p><p><\/p><p><strong>If your country isn't showing in the list, sadly, we cannot ship to this location.<\/strong><\/p><p>In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively.<\/p><p>The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to.<\/p><p>We are unable to offer to ship to a country on a one-off basis, or change territories by request.<\/p><p style=\"text-align: start\"><\/p><h5><strong>How fast are orders shipped?<\/strong><\/h5><h5>Most orders are printed within 48-72 hours of when they are placed. Our factory operating hours are Monday-Friday and so orders can take a little longer if they fall over a weekend.<\/h5><p style=\"text-align: start\"><strong>Any dispatch and delivery time projections provided by us are estimates only, and may&nbsp;be affected by public, bank or international holidays, or delays outside of our control.<\/strong><\/p><p style=\"text-align: start\">The turnaround time on an order depends on where your order is being sent to and the delivery option selected in the checkout form when placing your order.<\/p><p style=\"text-align: start\">Options range from standard shipping, to expedited and tracked worldwide delivery.<\/p><p style=\"text-align: start\">You can find all of the shipping information in our Delivery FAQs and when you reach the checkout form and select the shipping service which suits you.<\/p><p style=\"text-align: start\">Once you've placed your order, you should receive an email confirmation including an estimated delivery date for your order.<\/p><p style=\"text-align: start\">When your order has been completed, where you have purchased tracked delivery, tracking information will be provided in your Dispatch email.<\/p><h5><strong>How much is shipping?<\/strong><\/h5><h5>The cost of shipping depends on where an order is being sent to and how fast you want your order to arrive. If you need your order sooner for a specific time or event, we recommend placing your order with an upgraded shipping method.<\/h5><p style=\"text-align: start\">All of the shipping information can be found in the cart when placing an order.<\/p><ul><li><p>UK Standard \u00a34.50 (4-8 days)<\/p><\/li><li><p>UK 1st Class \u00a36.50 (3-6 days)<\/p><\/li><li><p>UK Royal Mail Priority \u00a312.50 (Next Working Day if ordered before 1pm Mon-Fri)<\/p><\/li><li><p>UK FedEx Standard \u00a38.50 (4-6 days)<\/p><\/li><li><p>UK FedEx Priority \u00a310.50 (3-5 days)<\/p><\/li><li><p>EU Standard \u00a37.00 (5-10 days) <strong>*All EU deliveries are tax paid and there is no customs duty for orders under \u20ac150<\/strong><\/p><\/li><li><p>EU Tracked &amp; Signed \u00a316.00 (5-10 days) <strong>*All EU deliveries are tax paid and there is no customs duty for orders under \u20ac150<\/strong><\/p><\/li><li><p>International \u00a37.50 (10-15 days)<\/p><\/li><li><p>International Tracked &amp; Signed \u00a316.00 (10-15 days)<\/p><\/li><\/ul><p style=\"text-align: start\">Orders containing large art prints and frames are sent using the below services<\/p><ul><li><p>DPD Standard \u00a39.50 (4-6 days)<\/p><\/li><li><p>EU Delivery \u00a321.00 (7-10 days)<\/p><\/li><li><p>International Delivery \u00a360.50 (10-15 days)<\/p><\/li><\/ul><h5><strong>Can I combine orders to save on postage?<\/strong><\/h5><h5>No, once an order has been placed it\u2019s given its own unique order number and place in the fulfilment queue. Merging orders together would cause confusion to our factory processes and ultimately cause a delay in completing your orders. This includes orders placed across different stores.<\/h5><h5><strong>Can I track my order?<\/strong><\/h5><h5>For UK orders we dispatch all orders with tracking information. If you have an EU\/ International shipping address and you've purchased Tracked and Signed delivery in the checkout, you\u2019ll receive a tracking link for your order in your dispatch confirmation email. Click that link and you'll be taken to Royal Mail's <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.royalmail.com\/track-your-item#\/\">Track and Trace<\/a> service so you can stay updated on its journey to you.<\/h5><p style=\"text-align: start\"><em>For EU\/ International orders placed with standard shipping, detailed tracking is not available once your order leaves the UK.<\/em><\/p><h5><strong>Are there any additional customs charges for orders outside of the UK?<\/strong><\/h5><h5><strong>orders destined for the EU are customs-free up to a value of \u20ac150.<\/strong><\/h5><p style=\"text-align: start\">When ordering products for delivery outside of the UK, depending on the destination, you may be subject to import duties and taxes which are levied once the products reach the specified delivery location.<\/p><p style=\"text-align: start\">Any additional charges for customs and\/or import clearance and other handling charges must be paid by you, as we have no control over these charges.<\/p><h5><strong>What packaging will orders arrive in?<\/strong><\/h5><h5>All orders are shipped in sustainable, eco-friendly packaging, designed with the environment in mind and made with natural materials. They are rip-proof, splash-proof mailers made from paper, decorated with a fun design that can be coloured in or upcycled. Large orders come in cardboard boxes sealed with environmentally friendly tape.<\/h5><p style=\"text-align: start\">We don't include receipts in the bags so they are perfect for gifting.<\/p><p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"cursor-pointer tml-button md-2 spaced\" href=\"https:\/\/burninginnovations.co.uk\/help\/group\/delivery#\"><strong>Can't find what you are looking for?<\/strong><\/a><\/p>"},"template":{"id":98423121,"value":"feature"},"padding":{"id":98423122,"value":"6"},"fullWidth":{"id":98423123,"value":"0"},"fullBackgroundColor":{"id":98423124,"value":"#{feature.fullBackground.color}"},"published":{"id":98423125,"value":"1"},"conditions":{"id":98423126,"value":"[]"}}}],"properties":{"title":{"id":98421802,"value":"Delivery, Returns and all legal Info"},"isStorePage":{"id":98421803,"value":"1"},"description":{"id":98421804,"value":"All our products on this website are outsourced to Temills. Here you will find links and full information about delivery, returns, sizing, and other legal requirements."},"ogImage":{"id":98421806,"value":"https:\/\/images.podos.io\/bdz8nxmju63970shbm9mzembrjj1qe49jxhtaphqsm43qfph.jpeg.jpg?w=1200&h=auto"}},"labels":[],"published":1,"sitemap":1,"divisionId":371044,"edited":true}